At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
The Performance Manager's primary focus is coaching, development and performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required.
Responsible for the overall coordination and management of a segment of the company's bank activities or one or more of the bank's product lines.
Essential duties and responsibilities:
Supervisory responsibilities:
Qualifications:
Benefit highlights:
Customer Experience Supervisor • Knoxville, TN, United States
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