Business Analyst III

Business Analyst III

Hybrid 4 onsite / 1 work from home in Denver, CO

Our client seeks a Business Analyst III to support the maintenance domain within TechMobile, a mobile platform serving more than 20,000 field technicians. The analyst will manage requirements, coordinate vendor integrations, drive adoption across regional field operations, and partner with development teams to deliver tools that reduce manual data entry and friction in technician workflows. The role sits at the intersection of field operations, software delivery, and data, collaborating with maintenance leadership, third-party equipment vendors, and agile teams to ensure solutions meet the needs of maintenance technicians.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $45.00 to $55.00/hr. w2

Responsibilities:

• Manage vendor relationships for data automation and integration delivery.
• Author and maintain integration requirements and technical specifications.
• Coordinate API access, JSON schema validation, and field mapping with vendor technical contacts.
• Track deliverables, timelines, and dependencies across vendors and support QBR demos.
• Serve as primary BA liaison to regional Field Operations leadership.
• Translate technician pain points into actionable requirements and communication plans.
• Coordinate with Field Operations Engineering on workflow validation and transitions.
• Build and maintain dashboards for adoption, usage, and compliance trends.
• Produce bi-weekly metrics and weekly status reporting for senior stakeholders.
• Analyze MongoDB and Tableau data for adoption insights and anomaly detection.
• Write user stories with acceptance criteria for TechMobile maintenance features.
• Lead vendor technical meetings, UAT coordination, and follow-up actions.
• Manage Jira tickets for grooming, status updates, and sprint planning.
• Draft regional communications, produce documentation, and prepare leadership demos.
• Respond to field escalations and resolve blockers with development teams.

Experience Requirements:

• 5 to 10 years as a Business Analyst in software delivery, preferably within telecom or field services.
• Proven experience writing technical requirements and partnering with development teams.
• Strong understanding of APIs, JSON data structures, and system integrations.
• Proficiency with Jira including agile workflows and epic/story/task hierarchies.
• Excellent written communication for non-technical audiences.
• Experience managing multiple vendor relationships concurrently.
• Comfort with data analysis using spreadsheets and basic SQL or database concepts.
• Preferred: cable or telecom field operations or network maintenance experience.
• Preferred: familiarity with DOCSIS/HFC concepts and Atlassian tools.
• Preferred: understanding of MongoDB, Tableau, or Splunk.
• Preferred: experience with phased rollouts, regional deployments, or access management.
• Preferred: SCTE membership or standards familiarity and vendor onboarding management.
• Preferred: exposure to AI or automation tools in a professional context.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

• When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
• Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
• If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!