Senior Digital Learning Solutions Architect

Workforce Performance Solutions Manager

This position is responsible for creation of effective workforce performance solutions that support enterprise-wide learning and bridge performance gaps. Develop courseware designs that adhere to adult learning principles and incorporate broad complex interventions that range in media and complexity. Analyze data and select the most appropriate learning strategy. Consult with business leaders to determine most appropriate interventions, learning objectives, time to proficiency, and measurement methods to ensure solution efficacy. The candidate must have the ability to be a hands-on manager of multiple projects/programs with a focus on customer service and execution against time constraints.

What You'll Do

• Analyze current state environment in relation to strategic business goals and apply best practices and technologies in designing solutions.
• Collaborate with business leaders, operational SMEs, compliance, clinical, and technology partners to ensure learning solutions support healthcare operations, member experience, quality initiatives, and organizational performance goals.
• Translate business needs into performance improvement, development and delivery solutions for the identified client problem or opportunity.
• Perform comprehensive analysis with business partners, vendors and external constituents.
• Experience leading training design and development efforts for large-scale, cross-functional transformation programs, including technology implementations
• Identify workforce performance gaps and recommend the most appropriate solutions based on the strategic business case.
• Develop strategies to build and expand communities of practice that enable learners to interact with and listen to each other and key stakeholders through emerging and existing communications tools and methods.
• Implement strategic consulting projects that drive organizational diagnostics, strategic planning, impact mapping, performance-based curriculum design, training rollout planning and communication design, measurement and evaluation strategy, and feasibility studies.
• Design learning and development strategies and programs to increase productivity, employee performance and employee satisfaction and designs metrics to track the effectiveness of these programs.
• Design and develop relevant blended learning interventions which include instructor led, web based, computer based, mobile, and virtual synchronous/asynchronous delivery options.
• Measure solution effectiveness using Kirkpatrick's levels 1-4 and other sanctioned tools.
• Proficient in designing learning-adjacent collateral like solution pitch decks, infographics, customized program frameworks and other customer-focused design communication.
• Assure leadership alignment and end user adoption of solutions through skilled client consultations and change management methodologies throughout the lifecycle of the project.
• Perform requisite testing and production moves using the appropriate enabling technologies.
• Maximize enabling learning technologies in compliance with relative standards.
• Produce multimedia end user, facilitation guides and EPSS as applicable.

What You Bring

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Bonus Points

• Strong PowerPoint skills, including building decks for executive-level presentations
• Proven storytelling skills, including executive facilitation
• Experience in serving as strategic advisor and providing thought leadership to customers and stakeholders outside of the learning organization
• Knowledge of modern learning ecosystems, including Learning Experience Platforms (LXP), Learning Management Systems (LMS), and AI-enabled learning technologies
• Robust relationship building, critical thinking & strategic thinking ability

What You'll Get

• The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

Where You'll Work

Our Hybrid Flex approach is built on presence with a purpose giving you flexibility to work remotely with intentional in-person connection that supports a workplace that's flexible, connected, and future focused.

In a Hybrid-Flex role, you'll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you'll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$81,068.00 - $129,708.00

Skills

Blended Learning, Blended Learning Design, Blended Learning Solutions, Content Development, Curriculum Development, Instructional Design, Learner Engagement, Learning Design, Learning Management, Learning Needs Analysis, Learning Technology, Multimedia Content Creation, Multimedia Design, Online Learning

_____________________________________________________________________JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on . If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.