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Gables Search Group
Sales Operations ManagerGables Search Group • Akron, OH, United States
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Sales Operations Manager

Sales Operations Manager

Gables Search Group • Akron, OH, United States
10 days ago
Job type
  • Full-time
Job description

Sales Operations Manager

We are seeking a Sales Operations Manager to oversee sales support, customer assistance, order processing, and sales operations for a growing technical products company. This position is based in Akron, OH, requiring close collaboration with Sales, Finance, Product, Marketing, IT, and executive leaders.

Responsibilities

  • Lead and cultivate Sales Support, Customer Support, Order Management, and related teams
  • Supervise daily operations, team schedules, reporting priorities, and department performance goals
  • Monitor KPIs, call center activity, sales support metrics, and operational data
  • Manage business systems such as CPQ, CRM, customer support, and sales tools
  • Collaborate with Finance on revenue forecasts, expense planning, sales incentives, and quarterly reports
  • Review order processing discrepancies, sales incentives, and approval requests
  • Assist with sales reporting, monthly projections, forecasting, and business analysis preparation
  • Enhance processes through continuous improvement, cross-departmental teamwork, and efficient system utilization
  • Handle third-party vendor contracts, renewals, and operational software partnerships
  • Attend sales meetings, OEM events, trade shows, and strategic planning sessions

Qualifications

  • Preferred Bachelor's degree in Business, Finance, or a related field; relevant experience will be considered
  • Prior leadership experience in sales operations, customer support, order management, or business operations
  • Experience with Oracle CPQ or similar configure-price-quote platform is a plus
  • Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word
  • Background in CRM, reporting, forecasting, and customer support systems
  • Strong planning, communication, problem-solving, and team management skills
  • Adept at collaborating across departments to enhance processes, resolve issues, and support company growth
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Sales Operations Manager • Akron, OH, United States

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