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BrightSpring Health Services
ACCOUNT MANAGER, CLIENT SERVICESBrightSpring Health Services • Milwaukee, WI, United States
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ACCOUNT MANAGER, CLIENT SERVICES

ACCOUNT MANAGER, CLIENT SERVICES

BrightSpring Health Services • Milwaukee, WI, United States
13 days ago
Salary
$79,000.00 yearly
Job type
  • Full-time
Job description

Account Manager Of Client Services

As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution, and overall retention of their clients.

This is not a remote position. The position requires 75% travel in and around the Milwaukee, WI area, working from a home office the remainder of the time.

We offer:

  • DailyPay
  • Flexible schedules
  • Competitive pay
  • Shift differential
  • Health, dental, vision, and life insurance benefits
  • Company paid STD and LTD
  • Tuition Assistance
  • Employee Discount Program
  • 401k
  • Paid-time off
  • Tuition reimbursement
  • Non-retail/Closed-door environment

The Account Manager position is eligible for a 15% Short Term Incentive Bonus

Responsibilities

  • Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
  • Accountable for all aspects of client relationships; primary go-to person for your client base
  • Engages with all levels across the organization to discuss issue resolution, growth opportunities, and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
  • Leads client contract renewal process in collaboration with other key PharMerica stakeholders
  • Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
  • Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
  • Provides pharmacy service, performance, and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls, and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools, and resources
  • Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
  • Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
  • Represents PharMerica at corporate/networking/client events and conferences
  • Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications

  • Bachelor's degree or equivalent experience
  • Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
  • Ability to communicate to all levels of management
  • Excellent time-management and basic computer skills
  • Advanced Microsoft Office proficiency
  • Outstanding problem-solving skills
  • Experience in root cause analysis
  • Ability to collaborate cross-functionally
  • Experience working within a collaborative team
  • Experience in a project management and client-facing customer service role
  • Strong background with the ability to manage multiple priorities and deadlines at once

Salary Range

USD $79,000.00 - $83,000.00 / Year

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ACCOUNT MANAGER, CLIENT SERVICES • Milwaukee, WI, United States

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