Senior Manager - PBH (Power-by-Hour)

Senior Manager of PBH (Business & Programs)

Airbus Helicopters in Grand Prairie, TX is seeking a Senior Manager of PBH (Business & Programs) that will act as the entrepreneurial leader for the North American Power-by-the-Hour (PBH) business line. This role owns the end-to-end profit and loss (P&L) accountability for the PBH portfolio, operating with full autonomy to drive financial performance, customer satisfaction, and strategic growth. The successful candidate will manage individual contracts and architect the business model, fostering cross-functional accountability, and establishing the long-term strategic roadmap (35 years) for the Civil market in alignment with global organizational objectives.

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

Airbus Helicopters offers a comprehensive benefits package including:

• Financial rewards: competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
• Work/life balance: paid time off including personal time, holidays and a generous paid parental leave program.
• Health & welfare: comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

Your challenges:

Strategic P&L and Business Ownership: 30%

• Ultimate P&L Accountability: Holds full fiduciary and operational authority for the PBH portfolio ($40M+ annual revenue), accountable for Operating Plan, Forecast, Gross Margin, and Free Cash Flow.
• Business Model Design: Proactively defines and executes the North American PBH business strategy. Strengthens the role of contract administration and expands it to proactive business steering, identifying cost-mitigation opportunities and new pricing schemes.
• Commercial Governance: Acts as the primary escalation point for all high-profile PBH commercial and operational issues, possessing the authority to bind the organization to commercial commitments and leverage cross-functional resources to mitigate business risk.
• Provide guidance for all operational management activities related to HCare Smart Power-by-Hour contracts (order processing, backlog of open orders, installation and removal of parts by customer, return of core units in accordance with contractual commitments.
• Prepare, lead and deliver P&L performance for ~$200M in annual revenue (Operating Plan, Forecast, Turnover /Revenue, Gross Margin, Free Cash Flow, Working Capital /Funding)
• Establish and track critical metrics (contract renewal rate, offers win-ratio, timely contractual filtering / savings, PBH cost drivers; catalog on time and on quality).
• Establish standard processes and routines and conduct regular performance reviews of the business line;
• Track and influence costs on Component Support Programs to secure profit objectives and provide recommendations for the material, both new and repairs required to satisfy customers;
• Develop and implement cost improvements;
• Monitor contract execution and coordinate all contractual obligations
• Provide guidance on offer definition, contracts management, OP proposals, services/strategic choices and balancing to the home office teams.
• Help define and validate commercial policy for pricing, offers, and catalog;
• Responsible for the profit and loss of HCare PBH Contracts ($50M usd revenue >160 contracts >200 customers)
• Ensure issuance and delivery of timely offers, on quality, on-price and margin to enhance the win-ratio;
• Follow bookings, sales and market shares.
• Lead and control warranty adjudication of HCare program by providing guidance and expertise of PBH warranty matters.
• Implement processes required to collect customer operational flight hours and ensure monthly billing to all PBH customers;
• Understand and resolve critical issues and HCare related problems applying critical thinking to support the prioritization of issues and actions.
• Establish Forensics on performance of existing PBH contracts;

Organizational Leadership & Cross-Functional Alignment: 25%

• Manager of Managers: Leads a high-performing organization of direct reports (including managers) and indirect teams. Instills a culture of high performance, accountability, and professional development.
• Matrix Governance: Sets the "drumbeat" for the organization. Effectively manages cross-functional stakeholders across MS&L, Technical Support, and Finance to ensure operational readiness.
• Talent Strategy: Identifies, recruits, and develops top-tier talent. Sets clear performance metrics (Quality, Schedule, Profitability) and holds the organization accountable for outcomes rather than just activities.
• Maintain adequate resources to perform activity locally: recruitment, workload analysis, load capacity balancing and performance evaluations;
• Direct the efforts of a team covering contract management, technical filtering, PBH Liaison, performance monitoring and management, offers support, invoicing etc., dedicated to support PBH contracts, and work cross-functionally with non-dedicated support staff in other departments;
• Establish and maintain metrics to measure business and team performance;
• Establish and implement xBH training programs, to include on-boarding for new hires and continued development of experienced team members;
• Provide coaching and feedback to team members, including the development of formal corrective action plans;
• Ensure performance metrics are met, such as Quality, Schedule Adherence, Cost/Profitability; Service Levels, Customer Satisfaction etc.;
• Work in close coordination with other members of the Support & Services organization to provide business solutions that meet the operational needs of our customers;
• Responsible for strategic direction and leadership of the xBH Team, which inputs / manages orders for standard (time and material), Airbus HCare Parts by the Hour (PBH) and Repair/Exchange component orders (Dynamic components, Blades, equipments, etc.);
• Secure the connections with cross-functional teams with AH stakeholders in Europe and in Canada.

Strategic Forecasting & Market Leadership: 25%

• Data-Driven Decision Making: Translates operational data (FH/Cycles reports, unscheduled removals, obsolescence metrics) into strategic financial intelligence. Owns the demand forecast and its integration into the company's resource planning.
• Continuous Improvement: Champions innovation in performance monitoring and financial reporting. Establishes industry-leading standards for fleet performance that position Airbus Helicopters Inc. as the premier support provider in the U.S. civil market

Invoicing, Forecasting and PBH Core Return Process: ?20%

• Monitor issuance of monthly invoicing applicable to flight hours and other charges on an accurate and timely basis.
• Review, analyze and approve annual pricing increases and notifications.
• Lead PBH core and sales return activities.
• Ensure functional departments develop and retain readiness for new PBH contracts.
• Analyze activity levels related to Customer's operations such as flight hours, parts consumptions, future trends and coordinate with functional specialists to provide further analysis and ensure key players provide critical reports.
• Provide PBH demand forecast to functional departments;
• Track and influence costs on Component Support Programs to ensure the company meets its profitability objectives and required materials are available to meet customer needs

Your Boarding Pass (Required):

• Bachelor's degree, preferably in Business or Engineering, education may be replaced with equivalent work experience
• Ten (10) years experience in business management, program/project management, or organizational management
• Five (5) years of project management, contract management, logistics, customer service or related field.
• Five (5) years proven experience in the aerospace industry
• Business, contract management, project management, logistics and supply management.
• Proficiency in Microsoft Office Suite and/or Google Suite

Travel Required:

• 20% Domestic and International

Physical Requirements:

• Onsite or remote: Employee is required to work on site at the company's location at least 4 days a week.
• Vision: able to see and read computer screens and other electronic equipment