Claim Manager

Claims Manager

SERVPRO Team Shaw is one of the largest SERVPROs in the country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more. If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!

Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Claims Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Primary Responsibilities

• Monitor Claim file status and audit jobs to validate that all documentation has been received from the field
• Review estimates for customers and insurance through insurance software and prepare job file reports as needed
• Review job close-outs by completing and reviewing job file documentation for insurance and/or customer
• Coordinate and manage any claim disputes with Insurance Carriers
• Handle complex insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication
• Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims
• Audit all jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing
• Assist the team in handling escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions

Position Requirements

• 5+ years of administrative or office-related experience
• 5+ years of insurance-related experience using Xactimate
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required

Benefits

Medical, Dental, and Vision Paid Time Off Sick Paid Time Off Paid Parental Leave 401k All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever. Compensation: $65,000.00 - $85,000.00 per year