Talent.com
Hunter
Senior Customer Service CoordinatorHunter • San Marcos, CA, United States
Senior Customer Service Coordinator

Senior Customer Service Coordinator

Hunter • San Marcos, CA, United States
8 days ago
Job type
  • Full-time
Job description

Senior Customer Service Coordinator

Under direct supervision, the Senior Customer Service Coordinator is responsible for administrative and operational support to the Customer Service, Sales, Finance, and Quality Assurance Teams.

Demonstrates behavior that is consistent with the company's values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

Essential Job Functions/Tasks:

  • Coordinates the customer quote process, contracts pricing and customer program information. Updates pricing within the computer system.
  • Responsible for moving orders through the entire order cycle.
  • Works with customers and the Finance team to obtain credit reference, establish payment terms, and to issue credits when necessary.
  • Investigates customer complaints and collaborates with the Sales and Customer Service teams to resolve the issue in a timely manner.
  • Completes and processes all administrative forms related to customer service. Creates and maintains sales
  • Continually develops and improves customer service processes to ensure the highest level of customer satisfaction.
  • Works with customers providing monthly AR statements and assists finance with collections.
  • Creates and resolves Customer Complaints and RMA's.
  • Responsible for distributing weekly Customer Complaints and RMA reporting to the Leadership Team.
  • Works closely with accounting by researching and providing detailed documentation for RMA's.

Education/Training Required and Preferred:

  • High school diploma or equivalent.

Experience Required and Preferred:

  • Minimum 5 years of customer service experience.

What You Bring:

  • The ability to maintain and develop customer relationships and deliver excellent customer service.
  • Excellent written and verbal communication skills and the ability to interact with people at various levels across the organization.
  • Proficient computer knowledge; including strong proficiency in Microsoft Office programs.
  • Ability to analyze reports and use data for planning, communication, decision-making, and problem analysis.
  • Strong attention to detail, excellent analytical and organizational skills, and ability to meet deadlines.
  • Flexibility and the ability to adapt to changing organizational needs.
  • Verbal and written communication skills in Spanish preferred.
  • Knowledge of credit allocations and collections preferred.
  • Experience with international supply chains and logistics preferred.

What We Offer:

  • Amazing corporate culture - we walk the walk when it comes to our values!
  • Beautiful 20 acre park like campus with creek and walking trails
  • On site wellness center with personal training, fitness classes and massage
  • FUN company events!
  • Company donation matching and volunteer rewards
  • Career development opportunities and profit sharing bonus

Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.

The hourly rate for this opportunity ranges from $28.00 to $33.00

The Company complies with all federal/local/state regulations in regard to pay. The above represents the expected hourly range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Create a job alert for this search

Senior Customer Service Coordinator • San Marcos, CA, United States

Similar jobs

Catalog Operations Coordinator

GOVXSan Diego, CA, United States
Full-time

Catalog Operations Coordinator.As a Catalog Operations Coordinator, you are responsible for supporting Catalog Expansion, the largest growth driver on GOVX.You will work to load all Sellers and Pro... Show more

 • Promoted

Onboarding Coordinator

8FleetSan Diego, CA, United States
Full-time

Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both non-autonomous and future autonomous rideshare fleets.With our anticipated grow... Show more

 • Promoted

Customer Service Supervisor

Floor & Decor HoldingsSan Diego, CA, United States
Full-time

This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional sho... Show more

 • Promoted

Service Advisor

Oremor Automotive GroupTemecula, CA, United States
Full-time

Toyota dealership in the USA with phenomenal Customer Satisfaction.View comments on Google and Yelp!  If you are an enthusiastic self-starter with a passion for customer service, selling and enjoy ... Show more

 • Promoted

Administrative Coordinator

Robert HalfValley Center, CA, United States
Permanent

Description Robert Half is partnering with a growing organization in Valley Center that is seeking a highly organized Administrative Coordinator to support daily business operations.This individu... Show more

 • Promoted

WAF/Tag Coordinator (Repair)

NASSCO General Dynamics CorporationSan Diego, CA, United States
Full-time

Location: San Diego, CA, US, 92113.Company: National Steel and Shipbuilding Com.Summary: Responsible for developing WAFs utilizing the Electronic Work Authorization Form System (eWAFS); for work co... Show more

 • Promoted

Patient Care Coordinator

TradeJobsWorkForce92150 San Diego, CA, US
Full-time

Patient Care Coordinator: Understands automobiles by studying characteristics, capabilities... Show more

 • Promoted

Brokerage Coordinator

Cushman & WakefieldSan Diego, CA, United States
Full-time

Essential Duties and Responsibilities: Support content creation process with regards to timeline and transaction cycle Create property related marketing materials through Adobe InDesign Coordinate ... Show more

 • Promoted

Customer Relations Coordinator

TradeJobsWorkforce92196 San Diego, CA, US
Full-time

As a Customer Relations Coordinator, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to pr... Show more

 • Promoted

Medical Services Coordinator

LifeStance HealthTemecula, CA, United States
Full-time

Job Description At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.But we make it happen with the best team in mental healthcare.Thank yo... Show more

 • Promoted

Multi Site Customer Service Coordinator

Ricoh Americas CorporationEscondido, CA, United States
Full-time

THIS IS NOT A REMOTE POSITION, CANIDATE MUST BE ABLE TO WORK ONSITE IN THE SAN DIEGO AREA ***** **Job Title:** Area Customer Service Coordinator **Summary:** Join our team as an Area Customer S... Show more

 • Promoted

Senior Customer Service Coordinator

HunterSan Marcos, CA, United States
Full-time

Senior Customer Service Coordinator.Under direct supervision, the Senior Customer Service Coordinator is responsible for administrative and operational support to the Customer Service, Sales, Finan... Show more

 • Promoted

Luxury Aesthetic Sales Consultant

LaserAwayEscondido, CA, United States
Full-time

Patient Care Coordinator (Luxury Aesthetic Sales Consultant).Uncapped Commission | Average Earnings: $90,000$140,000+ | Full Training Provided.About LaserAway: LaserAway is the nation's leader in a... Show more

 • Promoted

Customer Service Assistant Manager

Western PumpPoway, CA, United States
Full-time

Customer Service Assistant Manager.The Customer Service Assistant Manager supervises the customer service team and serves on the front line of the Service Department.This role manages, and sometime... Show more

 • Promoted

Sales Support Associate II-1

Tapestry, Inc.Temecula, CA, United States
Full-time

Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin... Show more

 • Promoted

Early AM/ Overnight Team member

Michaels StoresTemecula, CA, United States
Full-time

Store - TEMECULA, CA Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience.Comple... Show more

 • Promoted

Materials Coordinator

Bio Techne CorpSan Marcos, CA, United States
Full-time

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics.Bio-Techne, and all of its brands, prov... Show more

 • Promoted

Customer Support Supervisor - Environmental Solutions

Republic ServicesEscondido, CA, United States
Full-time

JOB SUMMARY:** The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex project... Show more

 • Promoted

Member Success Coordinator

SundaeSan Diego, CA, United States
Full-time

Sundae is on a mission to help homeowners achieve the best possible outcome when selling a house that needs repairs or updates.For too long, homeowners facing difficult selling situations have had ... Show more

 • Promoted

Pricing/Chargebacks Coordinator

FFF EnterprisesTemecula, CA, United States
Full-time

Pricing/Chargebacks Coordinator.Under the supervision of the Pricing/Procurement Manager the Pricing/Chargebacks Coordinator is responsible for ensuring the overall company's systems and database m... Show more