Pay Range: $23hr - $24hr
High school diploma or equivalent plus 3+ years of applicable work experience or Bachelor's degree with demonstrated capability in comparable work.
Analytical mindset with strong problem-solving abilities.
Able to independently research and resolve discrepancies while balancing priorities and meeting deadlines.
Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership.
Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks.
Able to collaborate with other disciplines.
Ability to understand concepts in execution, broader organizational impact, and strong organization skills.
Understanding of general business concepts.
Exceptional communication skills.
Solid user of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint).
ERP experience required.
Strong understanding of typical IT business tools; adept at learning new programs quickly.
Fluency in a Field Service or a CRM application like (MS Field Service or MS CRM).
Create and maintain safe working environment and culture within the organization.
Ability to create orders for quoted jobs or installation with multiple processes in SAP of limited complexity but with unique job requirements.
Strong collaboration with internal and external customers, with a focus on prioritizing and meeting their needs and expectations.
Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction.
Review, analyze, and cleanse data.
Actioning resolution for customer orders when purchase orders are flagged for non-compliance.
Able to perform non-routine tasks related to customer issues and resolution.
Resolves issues from 3rd party processor of customers' orders of limited complexity.
Operations Clerk II • East Syracuse, NY, United States
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