Health System Specialist - Deputy Chief of Staff

Healthcare Business Operations

The incumbent is an experienced healthcare professional with demonstrated leadership in managing clinical and administrative operations, conducting data analysis, leading business planning and establishing effective accountability relationships.

Serves as the principal advisor to the Chief of Staff service lines on all administrative management matters associated with the Chief of Staff service lines programs and operations.

Independently plans and conducts surveys and studies of operations within Chief of Staff service lines for the purpose of evaluating administrative methods, procedures, work flow, personnel utilization, organization, communication, planning, training, arrangement of space, equipment utilization, and recommends to the Chief of Staff and Chief of Staff service line Chiefs those courses of action or changes that will improve the continuity of patient services or improve economy of operation.

Program/Data Gathering/Analysis/Monitoring

Responsible for pulling and analyzing program specific-data (productivity, consults, workload, and access) for the Chief of Staff service lines.

Responsible for final analysis of Chief of Staff service lines, recommends controversial actions to remedy critical problems/gaps associated with applicable data reports and reporting systems, Veteran access to clinical programs and performance enhancement.

Seeks out, evaluates, and highlights best practices throughout the VHA, VISN 17 and associated facilities.

Develops and coordinates continues management reports for the Chief of Staff service lines and their impact on the overall healthcare system performance to monitor current demand and forecast future patient demand for the array of clinical services offered.

Conducts independent studies and leads efforts with administrative staff in areas such as fiscal and DSS in completing cost-benefit analysis studies.

Supports the efficient operation of the Chief of Staff service lines under the purview of Chief of Staff and Medical Center Director.

Organizational and Administrative Support

Conducts studies and leads special projects.

Plans studies, prepares program and organizational strategies for identifying opportunities to improve access and efficiency related to outpatient clinic operations and programs of the Chief of Staff service lines and Amarillo VA.

Participates in discussion, investigation and assists in responding to employee grievances and dissatisfactions to resolve conflicts within the service.

Monitors personnel performance, manning shortages and assignments, training demands and resolves shortcomings, organizational design and structure, as well as helps manage disciplinary actions.

Budget Guidance and Operational Planning

Develops the need for and maintains an awareness of available resources and makes recommendations to Chief of Staff service lines and then Medical Center management regarding needs, distribution or redistribution of these resources.

Serves as primary contact for Time and Attendance for Chief of Staff direct reports and monitors all overtime.

Responsible for drafting awards, Market Pay Reviews, Retention Incentive, Recruitment Incentive, Education Reimbursement, and other personnel documentation for staff reporting within the service line.

Serves as the Chief of Staff Contracting Officer Representative (COR) for all Chief of Staff contracts for both contract personnel and equipment acquisition.

Incumbent, assisting the Chief of Staff, develops both short and long-range policies and plans for the service by coordinating the clinical administration needs of the service for which accountable.

Develops, evaluates, and modifies organizational structure and systems to achieve program goals.

Work Schedule:

Monday - Friday, 8:00am - 4:30pm

Telework:

This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.

Virtual:

This is not a virtual position.

Position Description/PD#: Health System Specialist - Deputy Chief of Staff/

PD011160

Relocation/Recruitment Incentives:

Not authorized

Permanent Change of Station (PCS):

Not authorized