Learning Program Analyst

Learning Program Analyst

As a Learning Program Analyst, you'll play an important role in delivering the training experiences that help Southwest Employees learn, grow, and stay prepared to support our operation. Serving as a subject matter expert for Southwest's learning systemsincluding SumTotal, Cornerstone, and Comply365you'll partner with business Leaders to translate training needs into effective system solutions, ensuring learning programs are configured, assigned, tracked, and maintained accurately. Through your technical expertise, problem-solving skills, and focus on continuous improvement, you'll help optimize the learning experience, support critical training initiatives, and enable Employees across the Company to stay trained, compliant, and ready to deliver the safe, reliable, and Customer-focused service Southwest is known for.

Responsibilities include:

• Applies knowledge and Customer needs analysis to create/recommend the proper solution to meet the need
• Strategically evaluate long-term implications of decisions and mitigate risk related to tools and projects
• Partners with Senior Learning LMS Program Analysts as necessary for project success
• Gather and interpret requirements to transform business needs into actionable training requirements
• Partner with Customers to create LMS learning configuration recommendations/solutions
• Apply configuration knowledge to troubleshoot problems with individuals, audiences or configurations, and escalate as necessary
• Actively engage with Customer business units to understand trends and potential new opportunities to support initiatives
• Be up to date on upgrades/enhancements to offer Business Partners with new and innovative solutions
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities include:

• Ability to work under stressful situations and manage time effectively
• Ability to prioritize tasks to meet department objectives and goals
• Be a self-starter and able to work with a minimum amount of supervision to accomplish assignments and projects
• Ability to work effectively individually or in a strong Customer Service and/or team environment
• Ability to work under tight time constraints and at times, in stressful situations
• Ability to design and conduct analyses, as well as synthesize recommendations
• Ability to develop, present, and effectively communicate strategies and ideas to a variety of audiences
• Ability to quickly recognize and clearly define problems to analyze and weigh alternatives to proposed solutions

Education and Experience:

• Required: High School Diploma or GED
• Required: Intermediate level experience, fully functioning broad knowledge in:
• LMS or similar tracking/management system
• Training background
• Preferred: Experience using Learning Management Systems (LMS), including Cornerstone, SumTotal, or similar platforms
• Preferred: Experience using training compliance systems, such as FOX (Comply)
• Preferred: Experience using intermediate Excel functions to analyze and manage data, including PivotTables and VLOOKUPs

Physical Abilities include:

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications include:

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.
• Willingness and ability to work nights, weekends, and travel as required
• Understanding of Company policies (ex: Appearance and Attendance) and expectations of SWA Culture

Pay & Benefits:

• Competitive market salary from $77,200 - $85,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Planwhen Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Southwest Airlines is an Equal Opportunity Employer.