Manager of Quality II - Sandy, UT (Onsite)

Manager Of Quality Ii

Since 1985, Digi International has been a pioneer in wireless communication, forging the future for connected devices and responding to the needs of the people and enterprises that use them. Before the Internet of Things was a thing, we built M2M and IoT devices, adapted to evolving network standards, and optimized data communications around the most advanced protocols and emerging technologies. From radio frequency modems to gateways, cellular routers, networking devices, embedded system-on-modules (SOM) and single-board computers (SBCs), Digi's solutions have continually grown to serve an extensive breadth of applications across the IoT landscape. Today, our IoT offerings include sensor-based solutions, a sophisticated platform for remotely monitoring device deployments of any size, anywhere, as well as professional design, implementation and certification teams to help you carry out your vision, no matter how large or small.

Position: Digi International has an excellent opportunity for a Manager of Quality II. As a Manager of Quality, you will own end-to-end quality assurance for our Sandy, Utah manufacturing facility, including incoming quality from our suppliers, factory-floor quality, and response to field complaints. In this role, you will serve as a critical bridge between local production and upstream inputs, such as Hardware Engineering, Software Engineering, and our contract manufacturers. You will also partner closely with the design engineering, production and manufacturing process engineering teams to establish thresholds, validate new tests, enable feature rollouts, and support resolution of production line issues through effective troubleshooting and root cause analysis of incoming, production and field returns.

Location: Sandy, UT (Onsite)

What You Will Do:

• Work directly with design engineers to perform advanced failure analysis and root cause determination for production issues escalated beyond standard manufacturing troubleshooting, with a focus on design-related causes, and lead efforts to develop and implement corrective actions.
• Collaborate with engineering teams to understand performance requirements and establish production tests and performance thresholds.
• Work closely with the software development team to augment production test systems to support rollout of new features and product configurations.
• Track and trend quality metrics such as first-pass yields, overall yields, non-conforming material, and returns, and report KPIs to upper management.
• Manage incoming QA processes and personnel.
• Assist the Digi corporate QA team in facilitating the implementation and maintenance of ISO 9001 and ISO 14001, including participating in on-site and remote audits.
• Assist Sales, Product Management, and Compliance teams in providing required Quality Assurance information to customers or regulatory agencies as required.

This role has 2 direct reports.

Who You Are and What You Bring:

The ideal candidate will be a self-starter, have strong project management, critical thinking and problem-solving skills, possess a curious mind and possess excellent verbal and written communication skills.

Qualifications:

• B.S. in Electrical Engineering, Computer Engineering or similar field.
• 3+ years of experience in a test or design focused role.
• 5+ years of experience in a manufacturing environment.
• Demonstrated experience in testing and debugging mechanical, electrical, firmware, and software problems alongside development teams.
• Strong data analysis, reporting, and presentation skills.
• Strong oral and written communication skills.
• Ability to work in a team environment and dynamically align to changing business conditions.
• Ability to present to customers and management.

Desired But Not Required:

• Comfortable working hands-on in a hardware lab environment, including wiring, soldering, rework, instrumentation, and debugging prototype electrical systems.
• Ability to analyze technical specifications and come up with solutions to complex technical problems in a fast-paced environment with competing priorities.
• Basic PCBA design, bring up, and debugging experience.
• Experience in troubleshooting PCBA down to the component level.
• Knowledge of Surface Mount Technology processes.
• Able to issue corrective actions and work them to closure.
• Exceptional communication skills, with a knack for concise technical writing and graphical communication.
• Knowledge of test methods, appropriate levels of test, test techniques, statistics, and data analysis methods.

*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.

Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings. The anticipated base pay range for this position is $95,000 $149,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate's relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually. At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.