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PrideStaff
Patient Care CSRPrideStaff • Birmingham, ALABAMA
Patient Care CSR

Patient Care CSR

PrideStaff • Birmingham, ALABAMA
4 days ago
Salary
$15.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Patient Care CSR needed for a local Medical Call Center

Patient Care CSR's play a vital role in healthcare research by contacting and surveying discharged patients. This position requires adherence to strict guidelines established by the Centers for Medicare and Medicaid Services (CMS). As a Patient Care CSR, you will conduct highly structured and repetitive interviews, ensuring that patient responses are recorded verbatim and audio-recorded for quality assurance.

Key Responsibilities:
  • Conduct patient interviews via telephone, strictly following survey scripts.
  • Verify patient information, including hospital name and discharge date.
  • Accurately transcribe patient responses into the system while actively listening.
  • Conduct a variety of survey research studies, including:
    • Physician and Clinical Group CAHPS
    • Emergency Department discharges
    • Outpatient Services
    • Inpatient discharges
  • Engage with patients courteously, projecting enthusiasm and demonstrating empathy to encourage participation in the survey.
  • Maintain patient confidentiality and ensure compliance with HIPAA guidelines.
  • Communicate any needs, questions, or training requirements to management.
  • Provide guidance on who to contact for unresolved health or care-related issues.
  • Contribute to team efforts by sharing ideas to improve processes.
  • Perform repetitive tasks throughout the day with a focus on quality and efficiency.
  • Ability to remain seated for 4-6 hours at a time.

Qualifications:
  • High school diploma or equivalent required.
  • Experience in a call center or data entry is preferred.
  • Strong and accurate typing skills.
  • Excellent active listening and communication skills.
  • Ability to maintain control of conversations and guide them effectively.
  • Customer service-oriented with a strong focus on teamwork.
  • Motivation for achieving effective and efficient results in a dynamic industry.
  • Knowledge of the healthcare industry and telephone communication best practices.
  • Must be familiar with basic computer functions (such as copying and pasting).
  • Must be on time, with a positive attitude and ready to work.
  • Ability to pass a basic Microsoft Word test (scoring 80% or better).
  • Ability to pass an alpha numeric data entry test based on speed, accuracy, and number of errors.

Pay Rate - $15
Shift Time - Noon to 8pm
Must be able to train 8a-4p for 4-6 weeks.
Location - Hoover, AL

CALL PRIDESTAFF 205-440-3729
or SEND RESUMES TO / Pay Rate (Up to): $15.00 - $15.00 Per Hour
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Patient Care CSR • Birmingham, ALABAMA

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