Talent.com
Sybex Support Services Inc.
Desktop Support EngineerSybex Support Services Inc. • Tolleson, AZ, United States
Desktop Support Engineer

Desktop Support Engineer

Sybex Support Services Inc. • Tolleson, AZ, United States
6 days ago
Job type
  • Full-time
  • Quick Apply
Job description
We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely. This will be a full time contract position will 40 hours per week. Job Requirements:
  • A+ Certification or equivalent experience
  • Good working knowledge of Active Directory
  • 2+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
  • ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
  • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
  • OS / office 2011 as well as Win 8 andO365
  • Advanced knowledge of Microsoft Office suite of applications Support of End User for video conferencing units.
  • Support of mobile device
Duties & Responsibilities:
  • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
  • Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system,printer and operating problems
  • Consulting and instructing users on hardware andsoftware questions/issues
  • Collaborate with other IT Services Data Centerand Network Infrastructure teams
  • Install, maintain and upgrade equipment and itsassociated infrastructure
  • Runs diagnostic tests to isolate system problemsas well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac)software
  • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Base Requirements
  • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
  • Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operation,to include Windows and Mac clients
  • 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android
  • Platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively withothers in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshootingsteps and instructions
  • Business professional attire
Create a job alert for this search

Desktop Support Engineer • Tolleson, AZ, United States

Similar jobs

Facilities Associate - Sunday-Wednesday 1:00PM-11:30PM

REI (Recreational Equipment Inc.)Goodyear, AZ, United States
Full-time

Overview:REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors.When you work for the co... Show more

 • Promoted

Server

Cheddar's Scratch KitchenGoodyear, AZ, US
Full-time

For this position, pay will be variable by location.We want you to be the kind of Server you'd want to have.After all, you know that having a great Server can make or break the experience.So keep t... Show more

Host

Olive GardenGoodyear, AZ, US
Full-time

For this position, pay will be variable by location.See additional job details and benefits below.Our Winning Family Starts With You! .Check out these great benefits!.Flexible schedules to help you... Show more

PRO Services Specialist

Floor & Decor HoldingsTolleson, AZ, United States
Full-time

Floor & Decor Sales Representative.This role has a minimum base pay from $15.Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flo... Show more

 • Promoted

Host

Cheddar's Scratch KitchenGoodyear, AZ, US
Full-time

For this position, pay will be variable by location.See additional job details and benefits below.First impressions count! You are the first person guests see when they walk in the door; it's your ... Show more

Server

Olive GardenGoodyear, AZ, US
Full-time

For this position, pay will be variable by location.Our Winning Family Starts With You! .Check out these great benefits!.Flexible schedules to help you balance other life commitments (school, child... Show more

Drive with DoorDash - Start Earning Quickly

DoorDashAvondale, AZ, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

Server

Red RobinAvondale, AZ, United States
Full-time +1

Red Robin isn’t your typical burger restaurant.We’re a team filled with unbridled energy, magnetic personalities, and a passion for having fun!.You will be responsible for taking orders using handh... Show more