Communications & Digital Media Supervisor

Communication And Digital Media Supervisor

Under the supervision of the Chief Administrative Officer (CAO), the Communication and Digital Media Supervisor leads Tri-City Mental Health Authority's strategic communication, public information, digital media, and community engagement efforts. The role supervises communication staff and creative professionals while ensuring agency messaging is accurate, accessible, culturally responsive, and aligned with TCMHA's recovery-oriented, community-driven mission.

Key duties include:

• Leading agency communication, public information, digital media, and community outreach strategies.
• Developing clear, accessible messaging that promotes TCMHA programs, services, wellness initiatives, and crisis supports.
• Creating and overseeing press releases, media statements, fact sheets, presentations, newsletters, web content, social media, and multimedia campaigns.
• Managing digital platforms and using analytics to improve outreach, engagement, and awareness of available services.
• Coordinating messaging with agency leadership, program teams, city partners, community stakeholders, and the Governing Board.
• Supervising communication staff, interns, and creative contractors while managing workflows, content calendars, and quality control.
• Supporting community events, BHSA engagement activities, and outreach to underserved, multilingual, and high-need communities.
• Ensuring communications meet HIPAA, confidentiality, ADA accessibility, and agency standards, and supporting crisis communication as needed.
• Overseeing TCMHA's website, social media channels, newsletters, and multimedia content.
• Ensuring digital content reflects trauma-informed, recovery-oriented, and culturally inclusive communication practices.
• Tracking analytics and using data to refine outreach strategies and improve engagement.

Ideal candidates:

• Experienced in strategic communication, public information, digital media, or community outreach.
• A strong writer, editor, and storyteller who can make complex information clear and engaging.
• Skilled in digital platforms, social media, content planning, and performance analytics.
• Able to lead staff and projects while working collaboratively across teams and with community partners.
• Committed to accessible, culturally responsive communication and advancing mental health awareness.

Education, training, and experience:

• Bachelor's degree in Communications, Public Relations, Digital Media, Journalism, Public Health, Psychology, or a related field.
• A minimum of 3 years' experience in communications, public information, or digital-media roles. Preferred candidates bring experience working with BHSA-funded programs or California behavioral health systems, ideally within a joint powers authority, county, or municipal government setting, along with strong multilingual communication skills.
• Additional qualifications include experience in graphic design, video production, or content strategy, and the ability to support Governing Board or other public meeting communication needs.

Full-time employee benefits:

• Merit salary increases: Annually based on performance, budget availability, and supervisor approval.
• CalPERS pension: 2% @ 55 for Classic Members and 2% @ 62 for PEPRA Members; employee contributes 7% for Classic and 7.75% for PEPRA. No Social Security.
• Vacation: 80 hours per year, increasing with years of service with a maximum of 240 hours; cash out option available.
• Sick leave: Full-time employees = 88 hours per year with no cap.
• Holidays: 11 paid holidays per calendar year plus an additional 16 hours of floating holidays.
• Longevity pay: $2500 at 5 years of service; $5000 at 10-35 milestone years of service.
• Flexible work schedule: 9/80, 4/10 and/or intermittent teleworking, where applicable and approved by supervisor.
• Health insurance: Medical (Kaiser HMO), dental (MetLife PPO) and vision coverage (EyeMed) of which 80% is paid by Tri-City Mental Health Authority (TCMHA).
• Life insurance: Paid at one times annual salary, paid by Tri-City MHA with additional optional coverage available.
• Deferred compensation (457b): Available to interested employees; no employer match.
• Additional optional benefits: EAP, FSA, STD/LTD & ADD, Bilingual Incentive Pay, On-Call Pay, Employee Referral Fee Program, Public Service Loan Forgiveness eligibility, Credit Union available through CU of So Cal, paid time off for Continuing Medical Education (CME), and more.