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Hilton Anchorage
Front Desk Agent (AM Shift)Hilton Anchorage • Anchorage, Alaska, United States
Front Desk Agent (AM Shift)

Front Desk Agent (AM Shift)

Hilton Anchorage • Anchorage, Alaska, United States
8 days ago
Salary
$16.50 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Job Summary:

The Front Desk Agent serves as the first point of contact for hotel guests, providing a welcoming, professional, and efficient check-in and check-out experience. This role is responsible for delivering exceptional guest service, handling reservations and payments, responding to guest requests, and ensuring accurate communication with other hotel departments to create a seamless guest experience.

Essential Duties & Responsibilities

Guest Service:

  • Greet guests warmly and provide a positive first impression.
  • Complete guest check-ins and check-outs accurately and efficiently.
  • Verify guest identification, payment methods, and reservation details.
  • Respond promptly and professionally to guest questions, requests, and concerns.
  • Resolve guest complaints or escalate issues to management when appropriate.
  • Maintain confidentiality of guest information.

Reservations & Room Assignments:

  • Assign rooms according to hotel standards, guest preferences, and operational requirements.
  • Ensure room assignments meet special requests whenever possible.
  • Process reservation changes, cancellations, and extensions.
  • Coordinate closely with Housekeeping and Engineering regarding room status and maintenance issues.
  • Monitor room inventory and communicate room availability.

Cash Handling & Administrative Duties:

  • Process cash, credit card, and electronic payments accurately.
  • Balance cash drawer and complete shift reports.
  • Maintain accurate guest records in the Property Management System (PMS).
  • Prepare key cards and ensure security procedures are followed.
  • Document guest incidents and communicate shift information through pass-on logs.

Communication:

  • Coordinate with Housekeeping for room readiness.
  • Communicate guest requests promptly to the appropriate department.
  • Assist Bell Services, PBX, Engineering, Security, and Food & Beverage as needed.
  • Participate in shift briefings and departmental meetings.

Safety & Security:

  • Follow hotel safety, security, and emergency procedures.
  • Verify guest identity before issuing room keys.
  • Report suspicious activity, safety concerns, or maintenance issues immediately.
  • Protect guest privacy and confidential information.



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    Front Desk Agent (AM Shift) • Anchorage, Alaska, United States

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