Serve as Travel Reservationist for the UC Travel Center. Plan and price a variety of complex international and domestic travel itineraries in accordance with UCLA policy and external regulations. Arrange trip itineraries; make air, hotel, car and ground transportation reservations. Issue tickets, exchanges and refunds. Work with customers to resolve issues as needed. The incumbent manages complex domestic and international travel arrangements while strictly adhering to client policy guidelines. In this fast-paced role, the Travel Reservationist maintains an efficient daily workflow to effectively process a high volume of client requests. Operating within a shared email and phone distribution system, the successful candidate maximizes revenue by quickly resolving inquiries, optimizing transaction speed, and cross-selling ancillary products. This position relies heavily on collaboration and a team-based coverage system to ensure seamless, uninterrupted customer service.
UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Bachelor's Degree in related area and/or equivalent combination of education and experience (Required)
Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
Monday - Friday, 8:00 a.m. to 5:00 p.m. PT and/or variable based on operational needs.
99-Policy Covered
Travel Reservationist • Los Angeles, CA, United States
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