Operations Specialist - Global Supply Chain

OVERVIEW

This role is responsible for supporting third-party provider (3PP) operational and financial management activities in support of the North American supply chain network. The position supports key elements of vendor performance management, invoice governance, contract and budget oversight, and continuous improvement initiatives that strengthen service execution, financial accuracy, and process standardization. The updates tools/info to support resolving operational and financial issues, partnering across internal functions and external providers to drive accountability, improve workflows, support strategic projects, and deliver business results.

DETAILED ROLES & RESPONSIBILITIES

• Responsible for auditing all 3PP invoices prior to coding them for payment. This includes verifying the accuracy of the rates and the validity of the invoice as well as timely payment.
• Support reporting for major 3PP sites, including productivity, space utilization, service metrics, that provide input to scorecard development, and communicate insights to management to support operational decisions.
• Support, implement, and refine performance standards, standard operating procedures, training materials, and KPIs to drive consistency and accountability across the 3PP network.
• Serve as a primary vendor-facing point of contact for 3PP providers, building effective working relationships and driving issue resolution, service alignment, and performance accountability.
• Support continuous improvement initiatives related to invoice automation, month-end storage validation, assessorial charge verification, and broader process optimization opportunities.
• Support budget-related activities and support administration of third-party provider agreements to ensure financial discipline and operational alignment.
• Manage daily and weekly communications related to 3PP invoices, reports, quality issues, and operational follow-up, ensuring timely response and appropriate escalation.
• Coordinate with internal stakeholders and external providers to support audit scheduling, complaint resolution, report follow-up, and cross-functional execution.
• Assess incoming requests and redirect issues to the appropriate business owners when outside the scope of 3PP operations management.
• Assist in handling of requests for operational capability assessments, capacity insights, and cost estimates related to 3PP providers and network initiatives.
• Partner with Sales, Logistics, Customer Service, Distribution, Planning, Quality, and other cross-functional teams to resolve issues, support business decisions, and implement system or process changes.
• Support Global Supply Chain Operations in managing 3PP transitions, startup activities, closures, and network changes.
• Participate in weekly and monthly operating reviews, providing insights and recommendations related to 3PP operations, service performance, and continuous improvement priorities.
• Support follow-up on quality concerns with 3PP partners, ensuring timely containment, corrective action, and communication with stakeholders.
• Monitor inventory practices and product rotation compliance, driving corrective actions when performance gaps are identified.

WORK EXPERIENCE

• 2+ years of progressive experience in supply chain operations, planning, budgeting, vendor management, or related business functions.
• Experience managing contract documentation, vendor performance, or related operational processes in a manufacturing, distribution, or similarly complex business environment.
• Strong understanding of financial concepts including budget planning, forecasting, return on investment, cost analysis, and invoice governance.
• Working knowledge of third-party provider relationships, warehousing or distribution operations, and service performance management.
• Advanced proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Strong analytical and quantitative skills, with the ability to interpret data, identify trends, and develop actionable recommendations.
• Excellent written and verbal communication skills, with the ability to engage effectively across multiple levels of the organization and with external partners.
• Demonstrated success in implementing continuous improvement initiatives and managing process-driven work.
• Experience developing, implementing, and managing KPIs and operational performance measures.

EDUCATION REQUIREMENTS

• Bachelor’s degree required, preferably in Business, Supply Chain, Engineering, Finance, or a related field.
• Experience using SAP or comparable enterprise systems is preferred.
• Experience supporting budget ownership, accounts payable processes, or P&L-related activities is preferred.

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)

Core Competencies:

• Analytical Thinking & Decision Making – Evaluates trends, risks, and operational issues using data and sound judgment to support timely, effective decisions.
• Business & Financial Acumen – Applies knowledge of financial, operational, and commercial drivers to manage budgets, interpret performance, and improve business outcomes.
• Effective Communication – Communicates clearly and professionally across functions and leadership levels, tailoring messages to support alignment and action.
• Customer Orientation – Builds productive internal and external relationships and proactively addresses stakeholder needs to support operational excellence.
• Establishes Trust – Builds credibility through integrity, follow-through, transparency, and sound judgment in day-to-day interactions.
• Problem-Solving – Anticipates, diagnoses, and resolves operational and process challenges through structured, fact-based analysis.
• Results Orientation & Accountability – Takes ownership of priorities, drives execution, and delivers consistent results aligned with business objectives.
• Teamwork & Collaboration – Partners effectively across functions and with external providers to achieve shared goals and support enterprise initiatives.

Individual Contributor:

• Adaptability/Flexibility – Maintains effectiveness in changing environments and adjusts priorities to meet evolving business needs.
• Continuous Improvement – Identifies opportunities, leads process enhancements, and implements sustainable solutions that improve efficiency, accuracy, and service performance.
• Self-Development – Pursues ongoing learning and feedback to strengthen functional expertise, leadership presence, and overall effectiveness.

Location:

1 North Clematis Street, Suite 400

West Palm Beach, FL 33401

Work Hours:

Work Hours: M to F 8 AM to 5 PM

Hybrid: 3 days a week in the office (one of those 3 days must be a Monday or a Friday).

Initially all days in the office for training.

Travel: About once per quarter within US to visit 3PP sites