At JPMorgan Chase, we don't just follow marketing trends, we set them. Our Marketing team is pioneering the use of artificial intelligence to drive smarter, faster, and more impactful solutions. We're seeking an Associate to provide support on our Marketing AI Initiatives, orchestrating innovation across the firm and ensure we stay ahead of the curve and the competition. Performance Marketing, Operations & Transformation (PMOT) serves multiple stakeholders and diverse business goals across the Chase Marketing business and beyond.
As a Marketing AI Program Analyst-Senior Associate on the Performance Marketing and Transformation team, you will support the day-to-day execution, tracking, and governance of Marketing AI initiatives across the Chief Marketing Officer (CMO) organization and key partners. You will help keep a portfolio of AI proofs of concept (POCs) and pilots organized and movingmaintaining plans, statuses, dependencies, and documentationso leaders can make fast, informed decisions.
This role also supports the Marketing-owned Marketing AI Sandbox, helping manage intake, maintain execution trackers, coordinate approvals, and support measurement and reporting. You will work closely with cross-functional stakeholders including Technology, Data/Analytics, Legal/Compliance, Privacy, Controls, and Risk to help ensure innovation is delivered responsibly.
Job Responsibilities:
Required qualifications, capabilities, and skills
3+ years of experience in program coordination, project management, operations, marketing operations, technology delivery, or transformation support.
Strong organizational skills and attention to detail; ability to manage multiple workstreams and deadlines simultaneously.
Strong written and verbal communication skills, including the ability to produce crisp summaries and action-oriented updates.
Comfort working with cross-functional stakeholders (business, technology, analytics, and control partners) and navigating structured processes.
Proficiency with common program management and documentation tools (e.g., trackers, decks, meeting notes, status reporting).
Curiosity and learning mindsetinterest in AI, marketing technology, and how innovation is delivered safely in a regulated environment.
Preferred qualifications, capabilities, and skills
Experience supporting AI, data, martech, or automation initiatives in a marketing or digital environment.
Familiarity with marketing delivery ecosystems (e.g., email operations, paid media/digital channels, content workflows, measurement/analytics).
Experience with governance-oriented delivery (supporting documentation, approvals, and control steps).
Ability to structure ambiguous requests into clear problem statements and next steps.
Marketing AI Program Analyst-Senior Associate • Columbus, OH, United States
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