Talent.com
Triage-Partners
Telecom DispatcherTriage-Partners • Virginia Beach, VA, US
Telecom Dispatcher

Telecom Dispatcher

Triage-Partners • Virginia Beach, VA, US
11 days ago
Job type
  • Full-time
Job description

Description

Telecom Dispatcher

Join a leading force in the telecommunications industry, delivering nationwide installation services to some of the country’s largest telecom providers. We are committed to innovation, quality, and exceeding industry standards while supporting the rapid growth of modern communication infrastructure because we care deeply about helping our customers simplify their most complex challenges to meet the demands of a fast-paced world.

Whether you want to perfect your craft or advance your career, we offer competitive pay, comprehensive benefits, and an opportunity to work with like-minded innovators, doers, and problem-solvers. Unlike other companies, we're big enough to work with household names, yet agile enough to give our employees the support and collaboration they need to deliver excellence every day.

Perks of Working at Triage Partners:

  • Hybrid/Remote Flexibility
  • Comprehensive Benefits Package
  • 401K Retirement with Company Match
  • Paid Time Off
  • Career Advancement Opportunities
  • A Quality Employee Recognition Program

Position Overview

The Dispatcher serves as the primary contact for all Field Technicians for Service, Installation and Outage Repair work performed daily. The Dispatcher is responsible for ensuring the completion and resolution of all work orders in the company database daily. The successful candidate will provide phone updates with field personnel; monitor, declare, report, and clear all outages, service calls and installations and take appropriate actions to respond to complaints or questions accordingly.

Key Responsibilities

  • Research and adjustment of work orders.
  • Maintenance of the customer database by making correct and timely entries during and immediately following each customer contact.
  • Timely updates of actions and events in the field that may impact customers.
  • Maintain the scheduling calendar.
  • Communicate effectively with outages, customer complaints, additional work orders, work order point allotments
  • Identify and expedite emergencies, reacting quickly under a diverse set of circumstances.
  • Perform callbacks when reorganizing service/installation schedules and verify when customer is not at home.
  • Provide courteous and helpful assistance to customers and prospective customers by maintaining current knowledge of the company’s general operating procedures, programming packages and marketing efforts.
  • Routing and monitoring work orders to technicians to accommodate customer needs.
  • Produce regular reports for pending and completed work
  • Perform other related duties and tasks as assigned or as become evident.

Qualifications

  • Bilingual (English/Spanish required)
  • Proficiency with Microsoft Office including PowerPoint and MS Publisher.
  • Previous experience in customer service role.
  • Superior telephone skills, organizational skills, and communication skills, both written and verbal.
  • Ability to work flexible and extended hours occasionally as needed.
  • Must be high energy, positive attitude and comfortable in team environment.
  • At least one year of Call Center/Help Desk experience.

Preferred Qualifications

  • Experience with Cable Television billing system.
  • Knowledge of TCP/IP basic troubleshooting commands such as ping and traceroute.
  • In-depth knowledge of both Macintosh and Windows operating system.
  • One year of experience in dispatch operations, customer service and logistics.
  • Demonstrated ability to perform basic computer, converter box and cable modem troubleshooting.

Create a job alert for this search

Telecom Dispatcher • Virginia Beach, VA, US

Similar jobs

Diving Operations Supply Technician

Seventh Dimension, LLCVirginia Beach, VA, United States
Full-time

Diving Operations Supply Technician.Joint Expeditionary Base Little Creek Fort Story, Virginia Beach, Virginia.Must be available for CONUS and OCONUS travel.Position Summary: The Diving Operations... Show more

 • Promoted

Border Patrol Agent (BPA) Experienced - New Hire Sign-On and Retention Incentives

U.S. Customs and Border ProtectionCheriton, VA, US
Full-time

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11).You love protecting your community and doing your part to keep our nation safe.But maybe you’re... Show more

 • Promoted

Spirit Brand Ambassador- Hiring for multiple locations in Virginia

NOVA TastingsVirginia Beach, VA, United States
Full-time

Join a Fast-Growing, Industry-Leading Company!.With several years in the beverage industry, NOVA Tastings is revolutionizing off-premise sampling.Born during the challenges of COVID-19, we've quick... Show more

 • Promoted

Area Installation Specialist - Newport News, VA

Home DepotVirginia Beach, VA, United States
Full-time

With a career at The Home Depot, you can be yourself and also be part of something bigger.The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout... Show more

 • Promoted

Patient Transporter Overnights

Sentara HealthcareVirginia Beach, VA, United States
Full-time

This is where the paragraphical Job Description summary goes.This is where the paragraphical Job Description summary goes.This is where the paragraphical Job Description summary goes.This is where ... Show more

 • Promoted

Shipping and Receiving Customer Service Representative

ClearanceJobsVirginia Beach, VA, United States
Full-time

Shipping And Receiving Customer Service RepresentativeThe Ascendancy Group's mission is to be the unequaled provider of special operations forces (SOF) and Intelligence Community focused technical,... Show more

 • Promoted

Banquet Captain

Sodexo Live!VIRGINIA BEACH, VA, US
$20.00 hourly
Full-time

VIRGINIA BEACH CONVENTION CENTER - 93151001.Varying shifts, days/hours (open availability preferred).More details will be provided during the interview process.Working with Sodexo is more than a jo... Show more

Fiber Technicians

Triage-PartnersVirginia Beach, VA, US
Full-time

As a Fiber I/R Technician, you will install, repair, and maintain telecommunications equipment, specializing in fiber optics.Install and repair telecommunications equipment, focusing on fiber optic... Show more

Senior Construction Inspector - Aviation

RK&KVirginia Beach, VA, United States
Full-time

RK&K is seeking Senior Construction Inspectors with experience in delivering terminal projects, specifically in aviation to work onsite in Norfolk, VA.These positions will support various aviat... Show more

 • Promoted

Team CDL-A Owners and Lease Operators

Sigma Express INCVirginia Beach, VA, United States
Full-time

Join Our Team as a Team Owner Operator or Lease Operator!Guaranteed Earnings:$10,000Gross Revenue Per Week (Team)Company: Sigma Express INCType: Team Owner Operators Team Lease Operators (CDL-A)Fre... Show more

 • Promoted

Medical Courier

Blue Collar StaffingCape Charles, VA
Full-time

We're looking for a reliable and professional Medical Courier to transport time-sensitive medical materials — including lab specimens, pharmaceuticals, medical equipment, and patient records — betw... Show more

 • Promoted

Transportation Systems and Technology Leader

VHBVirginia Beach, VA, United States
Full-time

Transportation Systems/Technology Leader.Are you ready to lead the future of smart mobility? VHB is seeking a dynamic and experienced Transportation Systems/Technology Leader to drive innovation an... Show more

 • Promoted

90% PAY for Owner Ops | Plate program | All Trucks Welcomed!

House of TruckingVIRGINIA BEACH, VA, USA
Full-time

PAY & INCENTIVES • 90% of the gross base pay • $5500-$7.Running OTR, mainly east of i-35 • Cash Advance available • Safety Bonus available EQUIPMENT, FREIGHT & EXTRA FEATURES • 2022 or new... Show more

Border Patrol Agent (BPA) Entry Level - New Hire Sign-On and Retention Incentives

U.S. Customs and Border ProtectionCape Charles, VA, US
Full-time

February 2026 Update GL-5/7 grade levels.Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector (Entry Level).If you’re looking for “just a job,” then stop reading right now.B... Show more

 • Promoted

Online Survey Taker. Earn up to $25 per survey. - Remote - Cypress Landing

Earn HausCypress Landing, North Carolina, United States
Remote
Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up... Show more

 • Promoted

ATW Liasion SME Virginia

NavstarVirginia Beach, VA, United States
Full-time

Air Asset Coordinator And Liaison Officer.Location: JEB Little Creek Fort Story- Virginia Beach, VA Clearance: SECRET.Responsibilities (including, but not limited):.Oversee the coordination of air ... Show more

 • Promoted

Patient Transporter

Sentara HealthcareVirginia Beach, VA, United States
Full-time

Sentara is hiring a Patient Transporter.The Patient Transporter safely escorts and transports patients within all areas of the hospital using safe body mechanics.Strictly adheres to all safety rule... Show more

 • Promoted

Remote Junior Dispatcher for Non Emergency Medical Transportation (NEMT)

AVI LimitedVirginia Beach, VA, United States
Remote
Full-time

Job Posting Location:Remote Schedule:Form 8 am to 5pm EST (New York Time) (8 hour shift), Monday to Friday with every other weekend availability.Language:Speak English and Spanish.Responsibilities ... Show more