Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPS. Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with the District and Regional Management teams.
3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required. Ability to lift and move boxes weighing up to 40 lbs. Experience utilizing scheduling and reporting computer software. Travel may be required from time to time.
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Compensation Range: $21.00 - $29.00
Operations Service Manager • Worcester, MA, United States
Join Ecolab's industry-leading Pest Elimination team as a Field Operations Manager in the Worcester, MA area.As a Field Operations Manager, you will develop and lead a team of Service Specialists w... Show more
At Venture, we help our clients deliver their products, their promises, and their potential every day.If you believe in delivering great customer service, value partnership, and are always looking ... Show more
Since 1953, Ferguson has been a source of quality supplies for a variety of industries.Together We Build Better infrastructure, better homes and better businesses.We exist to make our customers' co... Show more
CubeSmart Self-Storage Store Operations Manager.At CubeSmart, our culture makes the difference.When we say it's what's inside that counts, we are saying "you count".In your role at CubeSmart Self-S... Show more
Eaton's D-IT Division is currently seeking an Operations Manager to join our team in Worcester, MA.As the Operations Manager, you will be responsible for managing, directing, planning and coordinat... Show more
Company Overview** Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.BSRO operates more than 2,200 company-owned stores, inclu... Show more
The SMII lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP... Show more
Our client is a fast-growing engineering and manufacturing organization that designs and delivers highly specialized systems used by leading pharmaceutical and biotechnology companies worldwide.The... Show more
Sodexo is seeking a Patient Services Manager to lead food service operations at UMass North Pavilion in Worcester, MA.This role will oversee a team of 19 frontline associates and supervisors, ensur... Show more
Anaplan Coe Functional Analyst.We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded... Show more
Division Customer Service Manager.We are looking for an experienced Customer Service Manager to lead our customer service operations and ensure a seamless and satisfying experience for our customer... Show more
Manager of Configuration Services.The Manager of Configuration Services ensures that the performance, function, and appearance of our products are consistent in our claims system(s).This involves m... Show more
If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!.As Operations Manager at United Rentals, you will leve... Show more
Location: Worcester, MA, 01602, United States.Other Compensation: Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.Indu... Show more
As Hologic continues to grow and evolve as a worldwide leader in women's health, our business increasingly depends on operational capabilities that elevate sales effectiveness and drive accountabil... Show more
We are seeking an experienced Customer Service Manager to lead and support a customer service team in a fast-paced manufacturing environment.This role oversees daily operations, domestic and intern... Show more
Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day.We are looking for motivated, customer-focused individuals who want to join our team as... Show more
Director, Client Service Manager.Fidelity Stock Transfer is looking for a Director, Client Service Manager to be part of an innovative team supporting our next-generation transfer agent operations ... Show more
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.Our focus on our people is what sets us apart and keeps our... Show more
BJ's Optical Operations Manager.Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers.BJ's Who... Show more
