Credentialing Specialist

Credentialing Specialist

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America's healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare.

We're looking for a detail-oriented, proactive Credentialing Specialist to join our credentialing team. In this role, you'll verify healthcare provider credentials in a high-volume environment where both speed and accuracy matter - work that directly impacts compliance, mitigates risk, and ensures qualified professionals can begin providing care without delay. This is a production-driven role with clear, transparent performance metrics, so you'll always know exactly where you stand and how you're succeeding. You'll be part of a collaborative, supportive team in a growing tech company, with plenty of opportunities to learn and take on new challenges.

This is a full-time, hybrid role based at our Irving, Texas, head office. Once fully trained, you'll be in the office three days a week (Tuesday, Wednesday, Thursday), and work remotely the other two days. Typical hours are 8:30 AM to 4:30 PM, with some flexibility to accommodate personal needs.

Manage and process a high volume of credential verifications - around 2,500 per month once fully ramped - while maintaining a minimum 90% accuracy rate. Carefully review applications, primary source verifications, licenses, and certifications to ensure all data meets internal and regulatory standards. Organize your daily workflow independently to balance speed and precision, avoiding bottlenecks in onboarding and re-credentialing cycles. Independently manage your own credentialing queue while collaborating with the broader team to share best practices. Validate credentials and licenses to ensure compliance with local, state, and federal regulations. Partner with Credentialing Leads to process background checks and other verification tasks. Maintain accurate documentation for all credentialing activities. Report potential roadblocks, barriers, or other issues to leadership proactively. Support special projects and initiatives within the credentialing team. Perform other duties as assigned by leadership.

Experience in credentialing, compliance, or a similar high-volume, detail-oriented role - we care more about your accuracy and work ethic than the exact industry. Proven ability to balance high-speed output with strong attention to detail. Exceptional time management skills - you can self-start, prioritize independently, and show us how you organize your day. Comfortable working toward steady production metrics in a fast-paced environment. A collaborative mindset - you thrive in a team setting but are equally productive working solo. Excellent verbal and written communication skills. Experience with any of these tools is a plus - Google Workspace, macOS, Salesforce, or Slack - but we are happy to train the right person.

Inclusive and collaborative work environment where all voices are valued. Hybrid-friendly office spaces designed to be fun and engaging. Comprehensive health, vision, and dental coverage. Benefits begin on your first day. Generous PTO and company-paid holidays, including flexible floating holidays. 100% 401(k) employer match up to 6%. Paid parental leave. Wellness support, including access to mental health resources.

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com