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IT Operations SpecialistLanceSoft • Las Vegas, NV, United States
IT Operations Specialist

IT Operations Specialist

LanceSoft • Las Vegas, NV, United States
8 days ago
Job type
  • Full-time
Job description

IT Operations Specialist

Location: On-site Spring Valley area, Southwest Las Vegas, NV

Shifts: Contractors will initially work during the Day, Monday-Friday 10am-6:30pm. However, the shift will eventually transition to one of the four designated shifts.

Overview: We are seeking a highly motivated and detail-oriented IT Operations Specialist to support our Technical Operations team within a dynamic and fast-paced Fusion Center environment. This role is based on-site in the Spring Valley area of Southwest Las Vegas and is instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.

Key Responsibilities:

  • Shadow multiple operations team members to observe day-to-day workflows and system interactions
  • Document processes, dependencies, bottlenecks, and pain points in current technical operations
  • Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows
  • Assist in developing process improvement recommendations and operational documentation
  • Provide technical feedback and support where appropriate, aligning with operational goals
  • Communicate findings effectively to both technical and non-technical stakeholders

Required Qualifications:

  • Strong analytical and documentation skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively in an on-site, high-security environment
  • Prior experience in at least two of the following technical domains:
    • Real-time technical operations
    • Advanced TCP/IP networking
    • Cellular networks
    • AWS cloud computing
    • Kubernetes
    • Windows workstation support

Preferred Qualifications:

  • Experience in an operations center, NOC/SOC, or similar real-time support setting
  • Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation
  • Experience interacting with DevOps or Infrastructure teams in a production environment
  • 5+ years of experience

Work Environment:

This position is on-site at a secure facility in the Spring Valley area of Southwest Las Vegas. Must be able to pass background screening and comply with facility access requirements.

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IT Operations Specialist • Las Vegas, NV, United States

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