Assistant Program Coordinator - Residential Services

Assistant Program Coordinator - Residential Services

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position: The Assistant Program Coordinator for the Bronx Scatter Site program plays a vital role in supporting the daily operations and service delivery for adults with histories of homelessness, serious mental illness, and/or substance use disorders living independently in the community. Under the supervision of the Program Coordinator, this position is responsible for overseeing a team of case managers, ensuring high-quality, client-centered services, and maintaining compliance with documentation and regulatory standards. The Assistant Program Coordinator also carries a small caseload, conducts field visits, provides staff training, and assists with program audits and site visits. This role requires strong organizational skills, cultural sensitivity, and the ability to respond effectively to crisis situations while promoting the stability and independence of program participants.

Essential Position Functions:

• Assist the Program Coordinator in supervising and coordinating the delivery and documentation of services to adults with histories of homelessness, serious mental illness, and/or substance use disorders who are living independently in community apartments.
• Carry a caseload and complete all required documentation.
• Ensure case records are current and accurate, including monthly progress notes, collateral contact notes, support plans, assessments, and consents.
• Conduct apartment inspections in the community, including in multi-story buildings, using stairs and public transportation (unlimited MetroCard provided).
• Supervise case managers, often in the community during joint visits.
• Train staff in the field to provide culturally sensitive, client-centered support services.
• Prepare programs for audits and site visits by funding and regulatory agencies.
• Provide education and assistance to clients, including benefits support, housing applications, referrals to primary and behavioral health care, and other housing-related services.
• Interact with the client population in a polite and professional manner while maintaining personal boundaries; must be able to remain composed during crisis situations and engage individuals who may present behavioral challenges.
• Demonstrate the ability to work with clients, families, and staff in a caring and respectful manner, with appropriate understanding and consideration for cultural differences.
• Immediately report serious incidents, incident allegations, or sensitive situations to supervisors.
• Be available for 24-hour crisis intervention on a rotating on-call schedule with other supervisory staff.

Qualifications:

• Bachelor's degree required.
• Minimum of 1 year of supervisory experience.
• Experience working with individuals with histories of homelessness and/or serious mental health diagnoses.
• Skilled in crisis intervention and managing trauma-triggered behavior.
• Knowledge of case management responsibilities, preferably in a scattered-site housing setting.
• Excellent time management and organizational skills.
• Flexible, stress-resistant, and able to work well under pressure.
• Strong team player with openness to feedback and a creative approach to problem-solving.
• Willingness to be certified in CPR, First Aid, AED, CPI, and Naloxone.
• Preferred knowledge of AWARDS (Foothold Technology).

The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer