The Site Supervisor will support the Site Manager in overseeing the daily operations of a high-volume Scanning, Copy, and Mail Services team. This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence.
Supervise and coordinate day-to-day operations of scanning, copying, and mail functions.
Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight
Ensure production quality standards, turnaround times, and client SLAs are consistently met
Train, coach, and mentor team members to enhance skill development and service quality.
Support and step in for the Site Manager as needed, including attending client meetings and reporting
Maintain accurate documentation, including job logs, time records, and productivity reports
Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations
Monitor inventory of supplies and coordinate with vendors or management for replenishment
Foster a professional, service-oriented environment that aligns with IST's values and client expectations
Competitive salary and benefits package
Opportunities for advancement and professional growth
Paid training and skill development
Dynamic and team-focused work environment
Hourly Compensation: $23.00-$25.00 USD per hour, depending on production experience
Law Firm - Site Supervisor • Saint Louis, MO, United States
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