NTT DATA Services is looking for a Client Delivery Manager to join their team in Plano, Texas (US-TX), United States (US). The role involves being the voice of the client within SAP and serving as the main contact and escalation point for all questions and issues related to the ECS engagement. The CDM manages and coordinates all account activities with internal stakeholders and customers, ensuring that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence, and profitability.
Day to day job duties include driving the cloud transformation agenda with key client stakeholders, leading customer engagement, managing the engagement, hosting regular status and governance meetings, driving transformation and onboarding towards SAP Cloud Solutions, and achieving customer reference collateral and satisfaction responses.
Basic qualifications include a minimum of 4+ years of experience in project management or SAP Operations, a minimum of 4+ years of experience in a customer-facing role, and 4 to 6 years of experience in service management capacity managing multiple clients. The position requires someone to travel 20% to work from client locations. A Bachelor's degree is required; an advanced degree is preferred in Business Administration, Computer Science, Technical Engineering, Economics, or related field.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $82,688 - $153,125. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
SAP Project Manager • Plano, TX, United States
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