Talent.com
ORNL Federal Credit Union
Training Specialist III (Hybrid/Remote)ORNL Federal Credit Union • Knoxville, TN, United States
Training Specialist III (Hybrid/Remote)

Training Specialist III (Hybrid/Remote)

ORNL Federal Credit Union • Knoxville, TN, United States
9 days ago
Job type
  • Full-time
Job description

Training Specialist III (Hybrid/Remote)

The Training Specialist III is responsible for designing, delivering, and continuously improving training programs that support member experience, including mortgage lending teams across the credit union. This role ensures employees have the knowledge, skills, and regulatory understanding necessary to deliver compliant, high-quality lending services and exceptional member experience. The ideal candidate combines expertise in member experience and mortgage lending operations with strong facilitation skills.

Essential Functions & Responsibilities :

  • Develops, designs, and maintains comprehensive training programs for member experience and mortgage lending functions, including origination, processing, underwriting, closing, and servicing. Ensures all training content aligns with current lending regulations, credit union policies, and industry best practices.
  • Facilitates instructor-led training (virtual and in-person) for new hires and existing staff.
  • Conducts onboarding and upskilling programs for mortgage loan officers, processors, underwriters, and branch lending staff.
  • Delivers ongoing training for new products, systems, and process updates.
  • Tracks training effectiveness using metrics such as learner feedback, assessment scores, and performance outcomes.
  • Collaborates with leadership to identify skill gaps and training opportunities.
  • Performs other job-related duties as assigned.

Work Experience :

  • One or more years of experience in mortgage and/or consumer lending within a credit union or financial institution is required.
  • Three or more years of experience in training, facilitation, or instructional design is preferred.
  • Strong understanding of the mortgage lending lifecycle (origination through servicing) is required.
  • Knowledge of adult learning principles and learning techniques is preferred.
  • Familiarity with loan origination systems (e.g. L360, Encompass suite) is preferred.

Education, Licenses, and Certifications :

  • Bachelors degree in business, training, human resources, or in a related field is preferred, OR an equivalent combination of education, training, experience, or military experience is required.

Other Skills Required :

  • Ability to translate complex lending topics into clear, engaging training.
  • Strong communication, collaboration, and interpersonal skills.
  • Analytical mindset with ability to measure training effectiveness.
  • Highly organized with strong project management skills.
  • Ability to adapt or change quickly.
  • Excellent facilitation and presentation skills.
  • Flexibility to support training across multiple locations, schedules, and teams.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Create a job alert for this search

Training Specialist III (Hybrid/Remote) • Knoxville, TN, United States

Similar jobs

Remote Product Tester - Flexible Studies

BuzzTestersLake City, TN
Remote
Full-time

Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more

 • Promoted

Information Technology Professional

US NavyNorris, TN, US
Full-time

Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Show more

 • Promoted

RN - LTC

Health Advocates NetworkLaFollette, TN, United States
Full-time

RN - LTC Registered Nurse -** Health Advocates Network is urgently hiring LTC RNs with at least **2** years of recent experience! IMMEDIATE STARTS! + Travel packages up to **$** **1,621 ** *... Show more

 • Promoted

Recruiting & Client Relations Specialist | Maryville, TN

CRD Careers (Independent Recruiters)Maryville, TN, United States
Full-time

Recruiting & Client Relations Specialist | Maryville, TN.CRD Careers is a boutique recruitment agency specializing in Sales and HR placements.We connect growth-minded companies with high-impact pro... Show more

 • Promoted

Contract Specialist

RandstadLouisville, TN, United States
Part-time

We are seeking a proactive part-time contract specialist to join our team and manage the end-to-end lifecycle of our medical provider agreements.In this role, you will collaborate closely with inte... Show more

 • Promoted

Director-Authorized Service & Training Network

Cirrus AircraftAlcoa, TN, United States
Full-time

Director-Authorized Network Services.Cirrus Aircraft partners with a global network of authorized providersCirrus Training Centers (CTCs), Cirrus Standardized Instructor Pilots (CSIPs), and Authori... Show more

 • Promoted

Pro Experience Manager

Home DepotMaryville, TN, United States
Full-time

With a career at The Home Depot, you can be yourself and also be part of something bigger.Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the ex... Show more

 • Promoted

Shift Supervisor/Management Trainee - $16-$24/hr

CVSMaryville, TN, United States
Full-time

CVS Health is seeking Shift Supervisors / Manager Trainees to assist with supervising store operations, supporting employees, and ensuring customer service and store performance standards are met.S... Show more

 • Promoted

Psychiatry Account Manager - Knoxville, TN

LundbeckAndersonville, TN, US
Full-time

Territory: Knoxville, TN - Psychiatry.Target city for territory is Knoxville - will consider candidates who live within 40 miles of territory boundaries with access to a major airport.Territory bou... Show more

 • Promoted

Management Trainee

Enterprise HoldingsKnoxville, TN, United States
Full-time

Start your career with Enterprise Mobility! We're hiring immediately for our respected Management Training Program.Whether you see yourself in sales, business development, customer service, retail ... Show more

 • Promoted

Store Manager Trainee

Family DollarRocky Top, TN, United States
Full-time

Full time Lake City 27554 Family Dollar.We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco.As a manager, you may be required by the local jurisd... Show more

 • Promoted

Dean of Students - Interim

Anderson County School DistrictRocky Top, TN, United States
Temporary

Academic Dean of Students, Lake City Middle School.The Dean of Students serves as a member of the middle school administrative team and assists with the daily operation of the school, specifically ... Show more

 • Promoted

Training Coordinator (Temporary Part-time)

Pellissippi State Technical Community CollegeKnoxville, TN, United States
Full-time +1

Title:Training Coordinator (Temporary Part-time)Department: Human ResourcesCampus:Hardin ValleyClosing Date:Open Until FilledType of Appointment: Temporary Part-TimePay Rate: $25.If you are a PSCC ... Show more

 • Promoted

Technical Training Developer

StandardAeroMaryville, TN, United States
Full-time

Build an Aviation Career You're Proud Of.At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation.Together, we get the job done... Show more

 • Promoted

Management Trainee

Southeastern Freight LinesKnoxville, TN, United States
Full-time

As a Management Trainee, you will participate in our Operations Management Trainee Program.This is an entry level training position and consists of an intensive 16-week training program designed to... Show more

 • Promoted

Logistics Expert DMTN-0154|Supply Chain Management Cycle Count | 1st Shift

DENSOMaryville, TN, United States
Full-time

Plant 101 - Dept 154 - 1st shift.Utilize hand-held scanner to perform cycle counts, scan inventory, scrap parts, and perform a wide range of material flow decisions.Daily communication with PC Team... Show more

 • Promoted

Training Specialist III (Hybrid/Remote)

ORNL Federal Credit UnionKnoxville, TN, United States
Remote
Full-time

Training Specialist III (Hybrid/Remote).The Training Specialist III is responsible for designing, delivering, and continuously improving training programs that support member experience, including ... Show more

 • Promoted

Store Manager Trainee

Dollar TreeLa Follette, TN, United States
Full-time

Your natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position.Join our team today and let'... Show more

 • Promoted

Sales Manager in Training

Sun Tan CityKnoxville, TN, United States
Part-time

Your Golden Ticket to a Sun-Kissed Career.Our salons are filled with enthusiastic, fun employees who are passionate about client service.Be a part of a positive working environment where you are tr... Show more

 • Promoted

Recruiting Specialist

HR Recruiting ServicesMaryville, TN, United States
Full-time

Connect People with Opportunity.Our client is looking for an enthusiastic and driven Recruiting Specialist to join their growing team.In this role, you'll be the first point of contact for job seek... Show more