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Harley-Davidson
Collections Representative IIHarley-Davidson • Plano, TX, United States
Collections Representative II

Collections Representative II

Harley-Davidson • Plano, TX, United States
12 days ago
Salary
$18.70 hourly
Job type
  • Full-time
Job description

Collections Representative II

Join our team as a Collections Representative II. Job Summary Under direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or troubleshooting. The Collections Representative answers basic inquiries or resolve problems by following routine procedures and processes. This position is fully remote but candidates must be located within an hour from the Plano, TX area.

Job Responsibilities

  • Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary.
  • Supports dialer function through outbound manual dialer campaign.
  • Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level.
  • Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable.
  • Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues.
  • Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
  • Ensures that all steps necessary are taken to protect the interest of the company. Protection of information and compliance with the law are paramount.

Education Requirements

  • High School Diploma or Equivalent Required Education Specifications High School diploma/GED Required.

Experience Requirements

  • MUST HAVE a minimum of 2-3 years of recent collections experience.
  • Must have/be able to obtain high-speed hardwired internet access.
  • Must reside within 1-hr of Plano, TX

Pay Range: $18.70 - $28.13/hour ($38,900 - $58,500)

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Collections Representative II • Plano, TX, United States

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