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Qalam
Operations ManagerQalam • Carrollton, TX, United States
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Operations Manager

Operations Manager

Qalam • Carrollton, TX, United States
8 days ago
Job type
  • Full-time
Job description

Position Overview

The Qalam Academy Operations Manager leads the operations function across all four program pillars, Kids, Hifdh, Learn, and Experiences. This role manages a team of direct reports (Operations Associates and Ops Leads and Admin + Curriculum Coordinator), partners with program leads to ensure operational excellence across all programming, and owns the systems, processes, and standards that keep Qalam Academy running.

Key Responsibilities

Operational Responsibilities

  • Lead the operations function across all four program pillars
  • Design and continuously improve operational processes, workflows, and standards
  • Set the operational cadence: weekly status, monthly process review, quarterly capacity check
  • Own the task management system (ClickUp) and ensure consistent use across the team
  • Maintain operational dashboards visible to program leads and the Associate Director
  • Partner with each program lead to support their program execution
  • Conduct budget reviews and report cost plans to upper management
  • Ensure that operational activities remain on time and within budget

People Management

  • Lead, motivate, and support a large team within a time-sensitive and demanding environment
  • Manage and develop direct reports through regular 1:1s, structured performance management, and quarterly development reviews
  • Coach each team member on their growth areas; create written development plans for every direct report
  • Maintain healthy team dynamics across operations, curriculum, and admin functions

Program Operations

  • Oversee operations across all four pillars:
    • Qalam Kids Maktab, Learn & Love, Online Classes
    • Qalam Hifdh PT/FT/Adult Hifdh
    • Qalam Learn Foundations, Academy Core, Academy
    • Qalam Experience Outreach Programs (Seminars, Community Contracts, Conferences) + Retreats, Camps, Sisters' Suhbah, Intensives, and Summits
  • Ensure intensives, events, and recurring programs run smoothly
  • Approve operational decisions: vendor selection within budget, day-of logistics, materials and venue execution
  • Resolve cross-pillar operational conflicts that program leads cannot resolve
  • Coordinate with the curriculum function on instructor scheduling and materials

Cross-Org Coordination

  • Support cross-departmental projects and initiatives in coordination with the broader Qalam Institute (Seminary, Roots, Central Services)
  • Provide quarterly readouts on operational health to leadership when the Associate Director delegates
  • Represent Qalam Academy operations in inter-departmental meetings as needed
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Operations Manager • Carrollton, TX, United States

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