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IQUASAR LLC
AV TechnicianIQUASAR LLC • Fort Eustis, VA, US
AV Technician

AV Technician

IQUASAR LLC • Fort Eustis, VA, US
30+ days ago
Job type
  • Full-time
  • Permanent
Job description
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development


One of our clients in Fort Eustis, VA, needs an AV Technician for a permanent position.


  • Position: AV Technician
  • Location: Fort Eustis, VA
  • Position Type: Permanent position
  • Travel: N/A
Job Description
  • On-site direct AV/VTC support, including troubleshooting issues for a variety of AV/VTC equipment, including Cisco-based conferencing systems, as well as DISA’s conference lines
  • Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in-call VTC support, and training on VTC equipment.
  • Troubleshooting and creatively working around rooms that are "hard down”
  • Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance
  • Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support for Cisco and Polycom VTC systems.
  • Leveraging in-depth knowledge of the functionality of monitors, projectors, and videoconferencing systems
  • Managing site inventory and spares with the use of a database
  • Managing/completing Quarterly Preventive Maintenance project and weekly status reports
  • Creating/resolving break-fix tickets by monitoring the client ticketing system
  • Escalating large break-fix issues and workarounds to the VC Lead Technician
  • Engaging the VC Lead on-site for large project deployments, floor renovations, and escalations
  • Support shall extend across both NIPR and SIPR communication mediums.
  • Support all Skype for Business VTC conferencing. Skype for Business support has the same operational requirements as Cisco and Polycom VTC’s.
Qualifications
  • Required - Secret Security Clearance
  • CTS Certification (must be able to obtain within 6 months of hire)
  • Required - Security+ CE Certification (IAT Level II)
  • 2+ years audio/visual experience desired
  • Complete knowledge of intermediate-level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
  • Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
  • Excellent customer service and written/verbal communication skills.
  • Requires knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows
Employee Benefits:
  • Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401 (k), and more.
  • Tuition assistance for continuing or career-related education.
  • Our cultural focus is on people and results - not bureaucracy.
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success.
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed.
  • You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
  • Casual workplace
  • An open-door policy with all management

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AV Technician • Fort Eustis, VA, US

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