Customer Account Manager, Global Nuclear Fuel

Customer Account Manager

In this role, you will provide primary customer interface for assigned nuclear fuel accounts. You will manage and execute complex fuel and fuel service delivery matters, develop long-term account strategic planning, and help drive the overall commercial account business strategy.

Roles and Responsibilities

• Be the primary customer interface for assigned fuel accounts on all matters relating to fuel supply and related services, including authorization, scheduling, and delivery of design, fabrication, engineering, and licensing for those customer accounts.
• Act on GNF's behalf and own resolution of all fuel-related customer matters. Lead executive-level customer interactions (Management Review Meetings, etc.).
• Develop and grow key customer relationships and contacts.
• Take ownership of a wide range of customer issues including product delivery, quality, outage-related items, engineering tasks, and various emergent opportunities.
• Establish and interpret fuel contract requirements; Conduct contract negotiations on auxiliary items.
• Anticipate customer needs and proactively seek orders and commitments.
• Partner with Global Nuclear Fuel (GNF) Product Managers and Product Line Leaders on development and implementation of new GNF products.
• Partner with GEV Hitachi (GVH) Nuclear Energy Sales team to assure integrated account management of GVH and GNF nuclear customers.
• Drive Safety (Integrity/Compliance), Quality (customer satisfaction CSAT), contract execution (Delivery), and Margin (Cost).
• Maintain overall project financials and monitor business health, including revenue, invoicing, and contract margin reviews.
• Provide project management and interface with Fuel Engineering Services, Manufacturing, Sourcing, Logistics, and GVH, based on business needs.
• Lead and participate in Lean projects, Kaizen events, and other quality and productivity improvement initiatives in GNF's commercial organization.

Required Qualifications

• Bachelor's Degree from an accredited college or university
• Minimum of 5 years of experience in areas related to nuclear operations, nuclear products / services contract management, nuclear fuel licensing/design, nuclear fuel performance, nuclear fuel manufacturing, or quality assurance
• Minimum of 5 years of project / technical leadership and/or management experience.

Eligibility Requirements

• Ability and willingness to support customers outside regular workday hours.
• Ability to travel domestically and internationally as needed (approximately 12 times per quarter) to customer sites.

Desired Characteristics

• Bachelor's Degree in a technical discipline from an accredited college or university
• Experience in Project Management, contract negotiation, and administration
• Strong business acumen; ability to develop win-win solutions
• Fuel analysis and / or Fuel manufacturing experience
• Nuclear Quality experience
• Demonstrated proficiency in customer interactions
• Strong interpersonal and communication skills; cross-functional team experience
• Lean operational experience (lean daily management, kaizens, leader standard work)
• Demonstrated computer adeptness, including word processing, Power Point, web-based applications, and spreadsheet skills; Project Management tools including Primavera 6, PowerMax, Oracle ERP

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.