Victim Services Coordinator

Victim Services Coordinator

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Victim Services Coordinator. With every job we fill, our focus is on providing best-in-class service to our citizens while offering opportunities for professional growth in a rewarding, innovative work environment.

The Victim Services Coordinator reports to the Advocacy Center Assistant Director. The primary job duties of this position include:

• Supervise the delivery of crisis intervention, follow-up communication, and referral services for crime victims, witnesses, and their families.
• Coordinate emergency and after-hours crisis response coverage.
• Ensure victims are thoroughly prepared for involvement with the criminal justice system and guided through court processes.
• Monitor and support staff in assisting victims with filing compensation claims and obtaining Orders of Protection and Injunctions Against Harassment.
• Review and guide staff assessments of victim needs to ensure appropriate connections to community resources and support services.
• Oversee and model effective communication with victims, witnesses, employees, sworn officers, coworkers, management, vendors, media, court personnel, public officials, other agencies, and the general public, including children.
• Represent the Victim Advocacy Unit at multi-disciplinary committees, community events, public engagements, and meetings with law enforcement, prosecutors, court personnel, and community agencies, including occasional after-hours events.

Anticipated Recruiting Timeline:

• Posting Closes: August 5, 2026
• Virtual Interview Invites Sent: August 7, 2026
• Virtual Interview Submission Deadline: August 12, 2026
• Interview Invites Sent: August 17, 2026
• In-Person Interviews: August 24, 2026
• Anticipated New Hire Start Date: September 15, 2026
• *Subject to change and for planning purposes only

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

MINIMUM QUALIFICATIONS

• Bachelor's degree in Criminal Justice, Social Sciences, Human Services, Psychology, Sociology, or other related field.
• A minimum of three years' experience in victim assistance, counseling, social work, crisis intervention, law enforcement, or a similarly related field, including at least one year of supervisory/managerial experience.

PREFERRED QUALIFICATIONS

• Master's Degree in Social Sciences, Human Services, Psychology, Sociology, or a closely related field.
• Completion of the National Victim Assistance Academy (NVAA) and Arizona Coalition for Victim Services (AVAA) Basic Academy.
• Good working knowledge of the criminal justice system, mental health laws, the principles and techniques of prevention counseling, and the operations of social agencies.
• Bilingual skills.

LICENSING / CERTIFICATIONS

• Must possess a valid Arizona driver's license by hire or promotion date.
• Because of the confidential, sensitive nature of information handled, successful completion of a Police Department Background Investigation is required.

This position is an At-Will position and is FLSA Exempt ineligible for overtime compensation. This position has been designated as a Light work position. Click here to learn more about the different physical exertion levels as defined by the Social Security Administration.

The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities, and looks for opportunities to accommodate different abilities within reason.

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation. Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.