Tech Business Analyst

Technical Business Analyst

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

The Technical Business Analyst partners with business leaders, subject matter experts and cross-functional stakeholders to analyze business needs, document requirements and support process, system and reporting improvements. This role develops specifications and acceptance criteria, performs analysis and validation activities, and helps align supported applications and technology solutions with business objectives.

Position located in Jacksonville, FL

Essential Duties & Responsibilities:

• Analyze business functions, operational trends, system capabilities and user needs to define business objectives, requirements, scope and supporting documentation
• Elicit, analyze and document business requirements from business leaders, subject matter experts and cross-functional stakeholders
• Develop workflow charts, process diagrams, specifications, acceptance criteria and related documentation to support business service delivery needs
• Identify opportunities to improve productivity, scalability, profitability, controls and operational effectiveness through process analysis and business engagement
• Conduct operational, financial, product, market and related research to support business planning, strategic decision-making and continuous improvement initiatives
• Prepare and maintain actionable reporting, dashboards, metrics and analyses that highlight business trends, performance insights and opportunities for improvement
• Perform recurring and ad hoc analyses to investigate operational challenges, evaluate performance and support data-driven recommendations
• Recommend process, system and reporting improvements to leadership and participate in the implementation of approved changes
• Monitor project and enhancement progress by tracking activities, resolving issues, communicating status and recommending corrective actions
• Develop and maintain working knowledge of supported business applications, including operational use, business purpose, integrations, administration and product management needs
• Perform unit testing and validation activities to confirm business requirements, system functionality and readiness for implementation
• Occasionally work outside normal business hours to support system deployments and related implementation activities.

Supervisory Responsibilities:

Requirements: This position does not require direct reports but does require the need to manage groups of people, facilitate meetings and oversee Subject Matter Experts to complete assigned tasks.

Other Duties & Responsibilities:

• Facilitate large groups, manage conflict and arrive at a comprehensive decision
• Follow-up and follow through on deliverables for the business and from SMEs
• Participate in, and occasionally manage, daily huddles to ensure all parties are aware of project status, timelines, roadblocks and upcoming deliverables
• Other duties and responsibilities as assigned

Education & Experience:

• Education: Bachelor's Degree or equivalent work experience
• Related Experience
• Project management engagements
• Business requirements documentation skills and/or participation requirements delivery
• PMP, CAPM, or CBAP certification or demonstrated knowledge of BABOK helpful

Travel:

• Some travel required less than 10%.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
• Proficiency in advanced Excel, BI tools, SQL, and experience with ERP/financial systems
• Process mapping experience using Visio or other mapping application

Planning/Organization:

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations:

Working Conditions:

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit - Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms - Under 1/3 Time
• Climb or balance - None
• Stoop, kneel, crouch or crawl - Under 1/3 Time
• Talk or hear - over 2/3 time
• Taste or smell - None
• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.