Manages the Call Center staff, maintains data analytics, completes staff training for development, and compliance management. Responsible for all activities relating to Call Center management, including data tracking and initiating improvements. Participates as part of the Ambulatory Administrative team in formulating and developing plans and strategies for departmental growth. Supports Ambulatory Administrators with template maintenance.
Evaluates scheduling algorithms across TBHC and partners with departmental clinical leadership and staff to enhance access. Responsible for outreach, related reporting, patient portal, as well as the development, coordination, and presentation of related technical training for employees. In conjunction with Ambulatory Care Administration, the Assistant Director facilitates the development of uniform Patient Access procedures that result in improved revenue cycle performance, patient access, patient satisfaction, and other opportunities for performance improvement.
Qualifications:
Assistant Director Call Center • Brooklyn, NY, United States
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