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AD Solutions
SchedulerAD Solutions • Orlando, FL, US
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Scheduler

Scheduler

AD Solutions • Orlando, FL, US
18 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Schedule:

  • Full-time | Monday to Friday | On-site in Orlando, FL Where Exceptional Customer Experiences Begin If you enjoy helping people, staying organized, and solving problems throughout the day, this could be the role for you.
  • At AD Solutions, we help businesses across Florida stay productive through industry-leading workplace technology solutions.
  • Behind every exceptional customer experience is a Scheduler who connects customers, technicians, and internal teams to keep operations running smoothly.
  • As a Scheduler, you'll be the first point of contact within our Customer Experience team after a customer chooses AD Solutions.
  • You'll set the tone for the customer relationship by coordinating appointments, communicating proactively, and ensuring customers receive exceptional service from their first interaction through ongoing support.
  • What You'll Do As a Scheduler, you'll be responsible for coordinating technician schedules while serving as a key point of communication for customers and internal teams.
  • You'll keep daily operations moving by coordinating schedules, communicating updates, and ensuring everyone has the information they need to deliver an exceptional customer experience.
  • Scheduling & Coordination Schedule service appointments by matching customer availability with technician availability and service requirements.
  • Monitor daily schedules and communicate updates when priorities or timelines change.
  • Coordinate the daily schedule review with the Operations Team to communicate priorities, address exceptions, and ensure everyone is aligned for a successful start to the day.
  • Escalate scheduling conflicts or exceptions when needed to keep work moving.
  • Customer Service & Communication Respond to customer inquiries by phone, email, chat, and in person with professionalism and urgency.
  • Keep customers informed by providing appointment updates, service information, and next steps.
  • Troubleshoot basic customer questions and connect customers with the appropriate team when needed.
  • Document customer interactions and maintain accurate service records.
  • Conduct customer questionnaires and satisfaction surveys to support ongoing service improvements.
  • Team & Operational Support Collaborate with service, sales, and support teams to ensure customers receive timely, accurate service.
  • Share customer feedback, recurring issues, and scheduling concerns with leadership.
  • Participate in team meetings and contribute ideas to improve scheduling and the customer experience.
  • Perform other duties as assigned.
  • What You Bring High school diploma or equivalent required; college degree preferred. 2 to 3 years of customer service, administrative support, scheduling, or related experience.
  • Excellent written and verbal communication skills.
  • Clear and professional speaking voice.
  • Strong organizational, multitasking, and problem-solving skills.
  • Comfortable using computers, office technology, and business software.
  • Ability to type at least 40 WPM.
  • Ability to work on-site Monday through Friday in Orlando.
  • Why AD Solutions?

Compensation:

  • $20.00 to $23.00 per hour (depending on experience) Full Medical, Dental & Vision Insurance 401(k) with Employer Match Paid Time Off + Holidays Ongoing training and professional development Career growth opportunities into scheduling, dispatch, customer experience, and service operations.
  • A collaborative, people-first culture where your work has a direct impact every day.
  • This is a full-time, on-site position based at our Orlando headquarters.
  • You'll work alongside a supportive team while developing the skills needed to grow your career in customer service and operations.
  • If you're looking for a role where every day is different, your organization makes a difference, and your career can grow with the company, we'd love to hear from you.

    • Apply today and join the team that keeps AD Solutions moving.

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Scheduler • Orlando, FL, US

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