Mobile Technician

Mobile Technician

Department: Service
Reports To: Service Manager

Purpose:

Technicians are responsible for troubleshooting, diagnosis, and repair of the trucks or equipment in the shop or field environment, while maintaining an acceptable level of productivity and customer satisfaction.

Essential Duties and Responsibilities:

Includes, but is not limited to,

• Complete preventative maintenance on commercial truck units ranging from medium/heavy duty pick-ups to class 8 vehicles.
• Use OEM software, tools, and technologies to maintain, diagnose, and complete repairs to promptly address and resolve customer vehicle or equipment concerns.
• Keep a clean and organized work track and work area in line with Lilley and International standards.
  
• Adhere to safety protocols, including but not limited to the use of PPE
• Mobile maintenance work on weekdays and some weekends
• Maintain strong communication skills with customers including scheduling, creating rough estimates, and posting work updates.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum 2 years of diesel technician work is required
• Mechanical knowledge
• Basic knowledge of diesel engine systems, hydraulic systems and off-road equipment and components
• Must have computer experience including Microsoft Office, email, and internet.
  
• CDL B (Preferred)
• Must have a valid driver’s license and reliable transportation
• Cummins engine experience (Preferred)
• Allison & Eaton transmission experience (Preferred)

Education and/or Experience:

Vocational school is a benefit but not required.
Manufacturer training and/or technical school plus solid professional diesel technician experience, typically 3-5 years, with developing diagnostic, electrical, and mechanical troubleshooting skills are preferred.

• Allison and Eaton transmission experience (preferred)
• Cummins engine experience (preferred)
• International Truck diagnostic and repair experience (preferred but we provide).

Knowledge and Skill Requirements:

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services.
• Speaking – Talking to others to convey information effectively.
• Dependability – Being reliable, responsible, dependable, and fulfilling obligations.
• Attention to Detail – Being careful about detail and thorough in completing tasks.
• Cooperation – Being pleasant with others on the job and displaying a cooperative attitude.
• Time Management – Managing one’s own time efficiently.
  
• Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.

Certificates, Licenses and/or Registrations:

• CDL Class A or B (preferred)
• Forklift Training Certification (preferred but we offer)
• ASE Certifications (preferred)
• International Certification (preferred but we offer)

Pay Structure:

• $32 -$48 Hourly (Based on experience)

Benefits:

• Insurance benefits start on the first of the month following 60 days
• Paid training and certifications

Work Environment:

This position requires work in a variety of environments, which may include outdoor settings in all weather conditions, a service shop, a parts warehouse, and an office environment.
The shop environment may involve exposure to noise, dust, grease, smoke, fumes, gases, and potentially hazardous chemicals, as well as regular proximity to moving mechanical parts, including medium- and heavy-duty diesel and gasoline engines.

Physical Demands:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job.
Frequently required to stand, walk, bend, kneel, crouch, and reach.
Ability to lift, carry, push, and pull objects weighing up to 50 pounds, with or without assistance.
Ability to use hand tools, power tools, diagnostic equipment, and computers.
Visual acuity and manual dexterity are sufficient to perform detailed mechanical work safely.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.