The Operations Coordinator at Prometric serves as the primary point of contact for an assigned portfolio of test delivery points (test centers, proctors, events, etc.) working in a team-based environment. This individual will triage urgent requests and work with test delivery staff to properly resolve all inquiries. This includes educating staff as to where they can access information for self-service. This role requires that all interactions be documented for easy retrieval for future inquiries, as well as overall analysis to identify improvement opportunities on how we handle candidate operational issues.
Responsibilities:
Requirements:
Operations Coordinator [Hybrid] • Clearwater Beach, FL, United States
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