Events Parking Lot Supervisor

Supervisor Position at Miami Freedom Park - Nu Stadium

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Be at the heart of the action at Freedom Park! We are hiring an experienced supervisor to join our team at the iconic Miami Freedom Park - Nu Stadium. As the face of the fan experience, you'll ensure a smooth, safe, and welcoming arrival for every guest. If you thrive in fast-paced environments and love the stadium atmosphere, come help us make every game day unforgettable.

Why join us?

• Flexibility: Work around your schedule.
• Career growth: Many of our leaders started right here in the events venue.
• The future: Join the largest parking network in America as we power checkout-free experiences across the globe.

Key Responsibilities

1. Premier Guest Experience & Communication

• Proactive service: Deliver a high-end experience for fans and VIPs. Resolve guest requests efficiently.
• Stadium expertise: Maintain expert knowledge of Miami Freedom Park park entry points, local streets, and nearby freeways to provide seamless directions.
• Clarity & transparency: Clearly communicate rates, game-day procedures, and retrieval times to customers during peak stadium hours.

2. Vehicle Safety & Operations

• Safety first: Navigate stadium parking structures and surface lots with care, observing all traffic laws and safe driving practices.
• Proactive reporting: Immediately report any incidents, safety hazards, or policy violations to the management team to ensure a secure environment for all fans.

3. Professional Standards & Team Play

• Game-day reliability: Attendance is critical. Arrive on time for every scheduled shift, ensuring we are fully staffed for the pre-game rush.
• Professional image: Maintain a clean, crisp, and complete uniform at all times, representing the professional standards of the Miami Marlins valet operation.
• Team collaboration: Support management with additional duties as assigned to ensure a smooth, winning operation from the first inning to the last.

Qualifications

Required qualifications

• Ability to work flexible hours, including evenings, weekends, and holidays (game days).
• Must be able to run/move quickly to retrieve vehicles during the "post-game rush."
• Previous special event supervisor is a must.
• Customer service experience is a big plus.

Physical requirements / work environment

• Ability to lift up to 50 lbs. frequently and up to 70 lbs. occasionally
• Must be able to work in outside weather conditions for the entire shift (hot, cold, humid, precipitation, etc.). Shifts will not be cancelled due to inclement or extreme weather conditions
• Ability to stand, walk, and jog at a swift pace on varying elevations including stairs for duration for the entire scheduled shift.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to work poster

SP+, a Metropolis company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.

Location: US-FL-MIAMI