Position Overview
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
Job Qualifications
Bachelor's degree is preferred. 3-5 years of customer service or hospitality experience is preferred. 3-5 year of audio-visual experience is required. Knowledge of technical theory. Advanced problem-solving skills. Experience leading workflow and team members. A valid driver's license is required for team members in positions that may operate Company vehicles. Must be able to lift 50 lbs.
Competencies
Deliver World Class Service, Hospitality, Ownership, Do The Right Thing, Manages Ambiguity, Drive Results, Directs Work, Achieves Goals, See The Big Picture, Financial Acumen, Value People, Builds Effective Teams
Physical Requirements
Sitting: 2-3 Hours, Standing: 4-5 Hours, Walking: 4-5 Hours, Stooping: 2-3 Hours, Crawling: 2-3 Hours, Kneeling: 2-3 Hours, Bending: 2-3 Hours, Reaching (above your head): 2-3 Hours, Climbing: 0-1 Hours, Grasping: 4-5 Hours
Lifting Requirements
0 - 15 lbs*: Continuously, 16 - 50 lbs*: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Occasionally
Carrying Requirements
0 - 15 lbs*: Continuously, 16 - 50 lbs*: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously, Distance Vision: Continuously, Color Vision: Frequently, Peripheral Vision: Occasionally, Depth Perception: Frequently, Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs*: Continuously, 16 - 50 lbs*: Frequently, 51 - 100 lbs*: Frequently, Over 100 lbs: Occasionally
Work Environment
Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
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