JOB TITLE: Customer Service Representative
DIVISION: Adult Services
DEPARTMENT: Detroit At Work Career Center
LOCATION: Northwest Activities Center – 18100 Meyers Rd. Detroit, MI 48235
REPORTS TO: Career Center Services Manager
FLSA STATUS: Non-Exempt/Hourly
CLASSIFICATION: Full-Time Temporary
APPROVED DATE: 3/30/2026
JOB SUMMARY: Serves as the first point of contact for customers. Also, assists in the Resource Room and with office support functions.
ESSENTIAL DUTIES & RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES: None
JOB QUALIFICATIONS:
PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Equal Opportunity Employer
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
PI285940747
Customer Service Representative (Temporary) • Detroit, Michigan, United States, 48235
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