Admissions Coordinator (81984)

Primary ResponsibilitiesAs the Admissions Coordinator supports the sales department's activities in the pre-admission, admission, discharge, and follow up processes.Essential FunctionsResponsible to assist the Admission Director in developing census and quality mix by providing prospective residents and/or responsible parties with appropriate information to assist in their decisionAssist Admissions Director and/ or Administrator with completing and implementing the facility 30/60/90 day sales plan that outlines at least the following areas:A list of current referring hospitals and potential hospitals to target in marketing planA listing of current competition and our comparison (strength/weaknesses) to themPlans for at least quarterly community special events for the next 3 quartersA plan for increasing or maintaining overall census, M2 census and referral relationshipsTentative plans for a specialty program within the facilityHandles phone inquiries, tours and the timely and accurate completion of admissions paperworkThis position will ensure a smooth transition from the home or hospital to the facility with clear communication to all necessary departmentsHandles walk-in or telephone inquiries and invites referral source to facility; Gathers nursing information from central admissions (when applicable), referral sources and clinical liaisonsFollows-up on inquiries by conducting tours of the facility, completing inquiry forms for admission paperwork, and providing all inquiries with collateral about the facilityReviews a list of unoccupied beds and makes preadmission reservations according to type of case and accommodation required daily and as necessaryEnsures that a model room is maintained in the facility and is tour ready. To notify appropriate departments when deficientEnsuring a smooth patient transition to the facility, overseeing the timely and accurate completion of admission agreements and welcome packets, accurate communication to the clinical team and other department headsDevelop and maintain relationships with existing customers within the general community and develop new referring relationships within the medical professional community to include but not limited to area physicians, social service departments, hospital discharge planners, governmental agencies, and other professionals or groups that may influence inquiriesCommunicate with same for the purpose of educating and building awareness of the facility's scope of servicesManage and train the internal backup sales/admission team on inquiries, tours and closing skills and customer-oriented completion of the Admissions Agreement and Welcome packetPromote facility services, including nursing and therapy servicesFollow company sales cycle processCold call/ Make appointments to potential referral sources - close the call/follow up planProduct, Service and Benefit Knowledge:must understand and be able to explain products, services and benefits offered by facility to referral sources, potential residents family members and other inquirersSkills for screening Residents for Admission:be able to review a potential resident's chart and explain to a licensed nurse some of the reasons the facility would or would not be able to admit the potential residentRead and familiarize self with Nursing Home regulationsRead and understand the past facility surveys and 5-star rating system and be able to explain to the Administrator how you would explain the survey process and results along with the 5-star rating system to both a potential resident family and also to the referral sourceTo able to understand and explain financial eligibility to a referral source, potential referral or a family memberTo be able to screen a potential referral utilizing the clinical and financial gridsUses Referral Screening form to screen residentsEnsure PASSR is completed upon admissionThe sales staff should be responsive to calls from hospitals regarding potential admissions and respond to these calls within 30 minutesInput demographic, financial and waitlist information into Electronic Medical Director for all referralsMaintain and update Admissions Team Meeting form dailyAssist with implementing policies and procedures pertaining to inquiries, tours, admissionsCompletes Customer Service QA form and provides to appropriate facility, regional and corporate teams when complaint from assigned account including but not limited to case managers, social workers, physicians, patients and family members of patientsThe sales team should plan on at least one community invited special event each quarter. This can be a scheduled resident activity that is open to the community and not just for resident families.Stay current and familiarize self with current healthcare and community trends including but not limited to Alternative Payment Models and changes in accounts, competitors or healthcare communityResponsible for the completion of Admissions Surveys and scorecard.Assisting with maintaining and implementation of the facility customer service program and objectives to include but not limited to customer service orientation for new and current employeesAttend daily huddle calls with regional teamParticipates in off hour, holiday and weekend on call duty as assignedOther duties as assigned.Educational/Training RequirementsHigh School diplomaMust possess excellent customer service and interpersonal skills.The ideal candidate will have problem solving and decision making abilities.Will possess the ability to work well with an interdisciplinary team.Licensing RequirementsN/AExperience RequirementsExperience working in a skilled nursing facility is desired.Physical DemandsThe physical demands described here are representative but not necessary all inclusive, of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Action Rarely Occasionally Frequently Lifting - 1-25 lbs X Lifting - 25-50 lbs X Lifting - 50lbs X Carrying - 1-25 lbs X Carrying - 25-50 lbs X Carrying - 50lbs X Pushing/Pulling - 1-25 lbs X Pushing/Pulling - 25-50 lbs X Pushing/Pulling - 50lbs X Sliding/Transferring - 1-25 lbs X Sliding/Transferring - 25-50 lbs X Sliding/Transferring - 50lbs X Standing X Sitting X Walking X Speaking X Driving X Balancing/Climbing X Stooping/Kneeling X Crouching/Crawling X Reaching X Hearing/Listening X Seeing X Turning/Twisting/Leaning XRegency Integrated Health Services is an Equal Opportunity Employer. Regency does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability status, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on legitimate, non-discriminatory criteria.