Senior Program Director, Medicaid Eligibility Operations | Onsite in Topeka, KS | Relocation

Essential Duties and Responsibilities: - Lead one or more highly complex and/or enterprise-critical programs with broad accountability for outcomes, governance, and senior client relationships. May lead a single very large program or a portfolio of programs and typically oversee a substantial staffing footprint with responsibility for setting delivery strategy and operating model. - Define and drive program and functional strategies, establishing short- to mid-term objectives aligned with business and client priorities. - Provide full accountability for program financial performance, including budgeting, forecasting, resource allocation, profitability, and P&L management. - Establish the operating framework, workforce strategy, and resource model for large-scale programs, ensuring operational effectiveness, scalability, and achievement of financial and business objectives. - Develop, implement, and govern program-wide policies, procedures, standards, and controls to ensure operational consistency, compliance, risk mitigation, and audit readiness. - Resolve complex operational, financial, and organizational challenges while driving continuous improvement, innovation, efficiency, and scalability. - Lead and develop a multi-layered organization through performance management, coaching, succession planning, and leadership development. - Partner with senior executives and cross-functional leaders to establish priorities, allocate resources, and ensure successful execution of strategic initiatives. - Build and maintain strong customer, stakeholder, and industry relationships, communicating operational performance, technology initiatives, risks, and strategic priorities to support customer satisfaction, retention, and business growth. - Lead technology enablement and business development efforts, including adoption of operational technologies, solution development, strategic planning, and support of RFP, RFI, and RFQ responses. Minimum Requirements - Bachelor's degree in a related discipline and 12+ years of progressive professional experience required, or an equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in related field required. Equivalent combination of experience and education considered in lieu of degree - 12-15 years of professional experience in a related field required. - Experience managing Medicaid Eligibility Program Operations. - Experience leading multi-agency call centers or contact center-as-a-service (CCaaS). - Client relationship management from implementation through maintenance. - Experience leading or supporting large-scale telephony and contact center operations, including high-volume inbound and outbound call environments, call routing, workforce management, service level performance, and customer experience initiatives. - Experience implementing innovative technical solutions to solve client needs. - CRM software experience. - Must live in or near Topeka, KS - Must be willing and able to work onsite five days per week in Topeka, KS Preferred Skills and Qualifications: - Previous consulting experience. - Experience leading a contact center startup from initial design through launch and stabilization. - Certified Project Management Professional (PMP) #techjobs #LI-PN1 EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 180,000.00 Maximum Salary $ 190,000.00 *