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Purple Drive
Senior Security Analyst / CIAM SMEPurple Drive • Cincinnati, OH,Cleveland, OH,Albany, NY, Ohio, USA
Senior Security Analyst / CIAM SME

Senior Security Analyst / CIAM SME

Purple Drive • Cincinnati, OH,Cleveland, OH,Albany, NY, Ohio, USA
7 days ago
Job type
  • Full-time
Job description
Job Title: Senior Security Analyst / CIAM SME (Transmit Security & Passkeys)

Job Summary

We are seeking an experienced Senior Security Analyst / CIAM Subject Matter Expert (SME) to support enterprise Identity and Access Management (IAM) initiatives with a focus on Customer Identity and Access Management (CIAM), Passkey Authentication, and Transmit Security. The ideal candidate will provide L1.5/L2 production support, troubleshoot authentication issues, support migration from Transmit BindID to Passkeys, and ensure secure, seamless authentication experiences using modern authentication standards such as FIDO2 and WebAuthn.

Key Responsibilities
  • Provide L1.5/L2 production support for the migration from Transmit BindID to Passkey Authentication.
  • Troubleshoot issues related to Passkey enrollment, authentication failures, device registration, and user access.
  • Investigate and resolve WebAuthn, FIDO2, browser compatibility, and authentication protocol issues.
  • Analyze device binding, credential synchronization, and cross-device authentication problems.
  • Monitor production incidents, review application logs, API transactions, and perform root cause analysis (RCA).
  • Collaborate with application development teams, platform administrators, security teams, and Transmit Security support teams.
  • Support CIAM platform implementation, configuration, integration, and ongoing production support.
  • Work with REST APIs to troubleshoot authentication workflows and API integrations.
  • Ensure Identity and Access Management solutions comply with enterprise security policies and industry best practices.
  • Assist in migration planning, deployment validation, testing, and production rollout activities.
  • Create and maintain operational documentation, troubleshooting guides, and knowledge base articles.
  • Participate in rotational on-call support and resolve critical production incidents within SLA.
  • Communicate effectively with business users, customers, and technical stakeholders during issue resolution.
Required Skills

Identity & Access Management

  • Customer Identity and Access Management (CIAM)
  • Identity & Access Management (IAM)
  • Authentication & Authorization
  • Identity Federation
  • User Lifecycle Management

Authentication Technologies

  • Passkeys
  • Multi-Factor Authentication (MFA)
  • FIDO2
  • WebAuthn
  • Passwordless Authentication
  • Device Registration
  • Credential Synchronization

Transmit Security

  • Transmit Security Platform
  • Transmit BindID
  • Authentication Migration
  • Production Support

API & Integration

  • REST APIs
  • API Troubleshooting
  • JSON
  • OAuth 2.0
  • OpenID Connect (OIDC)

Security & Monitoring

  • Incident Management
  • Production Support (L1.5/L2)
  • Root Cause Analysis (RCA)
  • Log Analysis
  • Security Monitoring
  • Browser Compatibility Analysis

Collaboration

  • Customer Support
  • Cross-functional Collaboration
  • Technical Documentation
  • Stakeholder Communication
Preferred Skills
  • Experience with Microsoft Entra ID (Azure AD) or other enterprise IAM platforms.
  • Knowledge of SSO, SAML, OAuth, and OpenID Connect (OIDC).
  • Experience with CIAM products such as Okta, Ping Identity, ForgeRock, or Auth0.
  • Familiarity with cloud platforms (AWS, Azure, or GCP).
  • Understanding of cybersecurity best practices and identity governance.
Required Experience
  • 8-10 years of IT experience.
  • Strong experience in Identity & Access Management (IAM) and Customer Identity & Access Management (CIAM).
  • Hands-on experience with Transmit Security, Passkeys, FIDO2, WebAuthn, and MFA.
  • Experience providing L1.5/L2 production support for authentication and identity platforms.
  • Strong knowledge of REST APIs, authentication protocols, and troubleshooting authentication workflows.
  • Experience in customer-facing production support and incident management.
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Senior Security Analyst / CIAM SME • Cincinnati, OH,Cleveland, OH,Albany, NY, Ohio, USA

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