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Customer Service ManagerNew Day Executive Search • Shrewsbury, MA, United States
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Customer Service Manager

Customer Service Manager

New Day Executive Search • Shrewsbury, MA, United States
17 days ago
Job type
  • Full-time
Job description

Customer Service Manager

We are seeking an experienced Customer Service Manager to lead and support a customer service team in a fast-paced manufacturing environment. This role oversees daily operations, domestic and international order processing, and cross-functional coordination to ensure exceptional customer satisfaction.

Compensation & Benefits

  • 2 weeks of vacation
  • 10 paid holidays (bank holidays)
  • 6 personal days
  • Medical and dental insurance (72% employer-paid)
  • Optional vision coverage
  • Life and disability insurance
  • SIMPLE IRA with 3% employer match
  • Company laptop and cell phone

Key Responsibilities

  • Lead, train, and coach Customer Service Representatives
  • Oversee order management, quotes, and timely shipping
  • Collaborate closely with Sales, Production, Shipping, and Quality teams
  • Manage international customer and distributor relationships
  • Handle international orders, documentation, and shipping coordination
  • Monitor customer issues, returns, and initial complaint resolution
  • Maintain departmental procedures, organization, and supplies
  • Provide hands-on support for order entry and customer inquiries as needed

Qualifications

  • Prior customer service leadership experience
  • Strong organizational and communication skills
  • Experience with ERP/CRM systems preferred
  • Knowledge of international shipping and documentation a plus

JOB ID: 178770 #post

Greg Dickinson

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Customer Service Manager • Shrewsbury, MA, United States

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