Application Support and Maintenance Manager

Application Support, Maintenance, and Transformation Manager for Front Office Applications

The Application Support and Maintenance Manager is responsible for overseeing and organizing support and maintenance direct report / FTE team members on day-to-day support and long-term maintenance and SRE transformation activities and processes for trade/order entry applications that are part of a critical business service. The role will work closely with similar support and maintenance managers and team leads to develop and follow best practices, and ensure departmental objectives are met.

What you will do?

• Manage and support the day-to-day support operations and longer timeline maintenance and SRE activities for Trading/Order Entry and Order Management applications, ensuring compliance with information technology risk and audit requirements and addressing system performance and technology currency issues. This may require additional effort with leading on night/weekend issues and activities.
• Manage, resolve and communicate incidents and major issues within SLAs, working Support, Development and/or Business teams, where needed
• Provide leadership and mentorship to direct report / FTE team members, coaching and enabling them for high performance; establish direction in alignment with departmental objectives and goals; ensure application support and maintenance processes are documented and followed.
• End-to-end Ownership and custodianship of Trading and Order Management platforms, activities and processes
• Leverage SRE practices, AI, and other skills and tools to identify and lead opportunities to improve productivity, operational processes, platform performance and business results to solve moderately complex issues related to application support and maintenance activities.
• 24x7 support and platform resilience leadership and oversight

What do you need to succeed?

Must have:

• Bachelor's degree or equivalent experience,
• 3-5 years' experience in a supervisory or team management role,
• Effective and strong written and oral communication skills
• Familiarity with IT Service Management and IT Risk Management

Nice to have:

• Familiarity with SRE practices and leveraging AI tools and agents
• Experience with app custodian activities around vulnerabilities, risk, and compliance
• Knowledge and experience with disaster readiness and disaster recovery testing

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The expected salary range for this particular position is $90,000 - $140,000 depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture.
• Enables collective achievement of our strategic goals.
• Generates sustainable shareholder returns and above market shareholder value.

Job Skills

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time Management

Additional Job Details

Address: 250 NICOLLET MALL: MINNEAPOLIS

City: Minneapolis

Country: United States of America

Work hours/week: 40

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.