Welcome Home Delivery Specialist

POSITION SUMMARY:

The Welcome Home Delivery Specialist supports Safe Haven's Welcome Home Program by safely transporting and delivering donated furniture and household items that help families transition into permanent housing. This position plays an important role in creating welcoming, fully furnished homes by ensuring deliveries are completed safely, efficiently, and with care.

The Welcome Home Delivery Specialist operates the agency box truck, assists with loading and unloading donated items, collaborates with volunteers during delivery days, and helps maintain the agency vehicle and delivery records. This position serves as a positive ambassador for Safe Haven while interacting with volunteers, donors, community partners, and, when applicable, clients.

Moves happen on Thursdays and/or Fridays. This position is approx 4-10 hours per week.

ROLES AND RESPONSIBILITIES:

• Safely operate the agency box truck to transport donated furniture, household goods, and Welcome Home items to designated locations.

• Assist with loading, unloading, securing, and transporting furniture and donated items while following proper lifting and safety procedures.

• Support volunteers during Welcome Home deliveries and apartment setup activities.

• Assist with staging apartments by placing furniture and household items in designated locations as directed.

• Ensure deliveries are completed accurately, efficiently, and on schedule.

• Conduct basic pre- and post-trip vehicle inspections and promptly report maintenance concerns, safety issues, or damage.

• Maintain the cleanliness, organization, and fuel level of the agency box truck.

• Complete delivery logs, mileage records, and other required documentation accurately and on time.

• Assist with organizing, moving, or transporting donated furniture and supplies as needed.

• Ensure donated items are handled with care to prevent damage during loading, transport, and delivery.

• Follow all agency safety procedures and traffic laws while operating agency vehicles.

• Provide courteous, respectful, and professional interactions with volunteers, donors, community partners, and clients when applicable.

• Represent Safe Haven's mission and values positively within the community.

• Perform other duties as assigned to support the Welcome Home Program and agency operations.
  

MINIMUM REQUIREMENTS:

Education & Experience

• High school diploma or GED preferred.

• Previous experience driving a box truck, cargo van, or other commercial-sized vehicle preferred.

• Experience with deliveries, moving, warehouse operations, or logistics is preferred but not required.

License & Certifications

• Valid driver's license with an acceptable driving record.

• Must successfully pass a background check.

• Must be insurable under Safe Haven's vehicle insurance policy

Knowledge, Skills & Abilities

• Ability to safely operate a box truck.

• Strong commitment to safety and following established procedures.

• Ability to communicate professionally with volunteers, staff, donors, and clients.

• Dependable, punctual, and able to work independently.

• Strong organizational and time management skills.

• Ability to adapt to changing delivery schedules and priorities.

• Ability to work collaboratively as part of a team.

• Demonstrates professionalism, integrity, and respect in all interactions.

• Commitment to supporting Safe Haven's mission of serving families experiencing homelessness.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Ability to frequently stand, walk, bend, reach, stoop, and climb stairs as needed during deliveries.

• Ability to regularly lift and carry up to 50 pounds independently and heavier items with assistance.

• Ability to load, unload, and move furniture and household items using proper lifting techniques.

• Ability to enter and exit a box truck multiple times during deliveries.

• Ability to work both indoors and outdoors in varying weather conditions.

Working Conditions

• Primarily works on Thursdays and/or Fridays for approximately 4-10 hours each week.

• Frequent travel within or surrounding the Middle Tennessee area using an agency vehicle.

• Moderate physical activity involving deliveries, loading/unloading, and apartment setup.

• Occasional interaction with clients, volunteers, donors, and community partners.

• Work may involve navigating apartment buildings, stairs, and varying delivery environments.