Parts Counter Representative

Parts Counter Representative

East Madison Toyota, a Penske Automotive Group dealership, is looking for an experienced Parts Counter Representative to join our team and help deliver extraordinary customer experiences.

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Parts Counter Representative, you'll support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts--contributing to customer satisfaction and smooth operations.

Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

Proudly named to Glassdoor's Best Places to Work.

Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Genuine interest in providing an exceptional customer experience

Friendliness, enthusiasm, reliability, and a positive "team-player" attitude

Excellent communication, interpersonal, and organizational skills

Strong work ethic and ability to thrive in a fast-paced, results-driven environment

Commitment: Support both customers and service technicians by ensuring required parts are available when needed, and that every interaction reflects world-class service

Excellence: Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and technician satisfaction while ensuring profitability.

Authenticity: Provide knowledgeable assistance regarding parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.

Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Excellent customer service skills

Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including, but not limited to, hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know

Ability to ensure use of proper safety equipment

Computer proficiency

Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to process data and organize it for management analysis

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to calculate figures and amounts such as discounts, interest, commissions

Ability to understand and follow work rules and procedures

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to interact well with others and be a positive influence on morale of department, dealership, and organization

Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed. This position will require the employee to be standing for prolonged periods of time This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis. This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)

High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.

Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.

ASE Certification preferred but not required i-Car Certification preferred but not required Specific manufacturer's certification preferred but not required Valid Driver's License