Job Summary: The Erlanger Health Foundation, the philanthropic arm of Erlanger Health System, engages donors, cultivates strategic partnerships, and advances institutional priorities through comprehensive fundraising initiatives. As the Foundation continues its evolution into a high-performing, data-informed, donor-centered organization, the Development Operations Specialist serves as a key operational leader responsible for the strategic administration and optimization of development systems, analytics, project management, and operational processes. Reporting to the Marketing, Communications and Foundation Operations Manager, this position exercises independent judgment and discretion in the oversight, administration, and continuous improvement of the Foundation's donor database systems, reporting and analytics infrastructure, stewardship operations, project initiatives, and compliance protocols. The Development Operations Specialist ensures alignment between operational practices and organizational objectives, regulatory standards, and donor intent. The Specialist coordinates cross-functional projects that support fundraising operations, data integrity, system enhancements, reporting initiatives, and process improvements. This role requires consistent exercise of discretion and independent judgment with respect to matters of significance, including donor data governance, gift processing protocols, reporting standards, stewardship implementation, system optimization, and development-related project management. The position evaluates and refines operational policies, develops procedures to enhance efficiency and compliance, and serves as a subject matter expert on development systems, analytics, and operational project management. The Specialist provides consultative guidance to development staff and leadership regarding donor data interpretation, reporting strategy, gift documentation standards, project priorities, performance metrics, system enhancements, process improvement, and regulatory considerations. The Specialist also uses development analytics and project performance data to evaluate outcomes, identify trends and opportunities, inform resource allocation, and support continuous improvement of the Foundation's fundraising operations.
Education: Required: - Bachelor's degree in Business Administration, Information Systems, Nonprofit Management, or a related field Preferred: - N/A
Experience: Required: - 3-5 years of experience in nonprofit development operations, fundraising services, or nonprofit program coordination - Demonstrated experience with CRM systems, event fundraising platforms, development analytics and reporting, project management, and nonprofit procedures and operations - Strong attention to detail, analytical thinking, and cross-team communication skills Preferred: - Experience with healthcare or higher education fundraising environments - Proficiency in Raiser's Edge, Salesforce, GoFundMePro, or similar platforms - Experience with development analytics, Power BI, prospect and research management, and donor data analysis within a healthcare fundraising environment - Certification in fundraising operations, data management, or CFRE designation
Position Requirement(s): License/Certification/Registration Required: - N/A Preferred: - N/A
Foundation - Development Operations Specialist • Chattanooga, TN, United States
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Foundation - Development Operations Specialist.Job Summary: The Erlanger Health Foundation, the philanthropic arm of Erlanger Health System, engages donors, cultivates strategic partnerships, and a... Show more
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