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Axelon Services Corporation
Customer Support Engineering SpecialistAxelon Services Corporation • West Melbourne, FL
Customer Support Engineering Specialist

Customer Support Engineering Specialist

Axelon Services Corporation • West Melbourne, FL
6 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Summary:

  • Location: Melbourne, Florida
  • Shift: 1st shift, Monday–Friday, 5 days per week; some overtime may be required.

Responsibilities:

  • Perform bench testing and board-level repairs using test fixtures, test equipment, tools, and approved test procedures for validation.
  • Conduct onsite installation of systems and equipment.
  • Respond to requests for emergency repairs and service for malfunctioning or troublesome equipment.
  • Provide technical instruction and assistance to customers regarding installation, operation, calibration, repair, and maintenance, both over the phone and at customer sites.
  • Partner with engineering teams to evaluate and improve product performance and reliability.
  • Plan, prepare, and/or deliver internal and external training programs to support product knowledge in areas of specialization.
  • Complete administrative responsibilities, including technical reports, job status reports, customer reports, timesheets, and expense reports accurately, thoroughly, and on time.
  • Maintain working knowledge of the ticketing system to ensure timely and accurate input of customer call and service information.
  • Design and build test fixtures to meet departmental needs.

Requirements:

  • Associate degree or 2-year degree from a technical institution.
  • Minimum of 4 years of experience in electronics repair, technical support, field service, or a related technical environment.
  • Previous experience testing and repairing electronics in a shop environment.
  • Must be authorized to work in the United States without current or future sponsorship.
  • Ability to travel to customer sites as required.
  • Ability to work onsite, 1st shift, Monday–Friday, 5 days per week; some overtime may be required.
  • Ability to bend, stoop, kneel, reach, climb, and work in various physical positions as needed.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Ability to work in shop, field, and customer-site environments.
  • Ability to use hand tools, test equipment, and related repair equipment safely and effectively.
  • Ability to stand or walk for extended periods, as required by job duties.

Preferred Skills:

  • Bachelor’s degree in Electrical Engineering preferred.
  • Locomotive air brake experience.
  • QNX and/or Linux experience.
  • Ability to work effectively with minimal supervision.
  • Locomotive knowledge.
  • IPC soldering certification.
  • Prior network communication experience.
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Customer Support Engineering Specialist • West Melbourne, FL

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