Student Accounts Representative

We are seeking a full-time Student Accounts Representative to join our team! The Student Accounts Representative serves students, staff, parents and community members through the Business office, working on a broad array of student service issues, including student accounts, financial aid, veterans' benefits, orientation, admissions and registration.The Student Accounts Representative is responsible for the posting of records, billing of student accounts, assessing tuition and fees, receipting monies on student accounts, processing of student billings, collection accounts, and all other clerical duties assigned.Key Areas of Responsibility:Conducts assessment of student needs and proactively engages students in financial planning related to their college experience; facilitates set up of payment plans for current student accounts; refers student to appropriate college resources.Responsible for student accounts receivable program, including, but not limited to, billing, payment plans, account reconciliations, payment administration, collection procedures, write-offs, bad debt, resolving discrepancies, and communication.Analyze student accounts for accuracy, resolve discrepancies in a timely manner and ensure the proper posting of all charges and payments.Maintain and update billing tables in the university's financial system to assure all revenues are reflected appropriately in the general ledger.Coordinate the accurate preparation and completion of state and federal tax forms and reports including, but not limited to, forms 1098T.Prepare, evaluate, and process student account refunds in accordance with Title IV regulations, federal and state law, and university policy.Manage third-party billings for payment by government entities, employers, and other outside organizations.Utilize discretion in the enforcement and application of university policies, including, but not limited to, holds, collections placements, late fees, policy exceptions, drops, withdrawals, and appeals.Manage payments and reconcile collections accounts.Maintain knowledge of legal collection guidelines and student privacy act.Transfer of In-House collections to Collection Company as needed.Collaborate with enrollment management, financial aid, registrar's office, housing, student affairs, academic affairs, finance, and other internal departments to ensure student account accuracy and proper flow of information.Ensure compliance with all federal, state, local, and institutional laws, policies, and procedures.Consistently delivers service in a professional, efficient and friendly manner; communicate effectively to students, parents, faculty, staff, partners, and other stakeholders via various communication methods.Performs other related duties as assigned.Qualifications:Preferred:A high school diploma is required; a Bachelor's /Associate Degree/Technical certificate or equivalent is preferred.At least two years' experience in general office/clerical, accounting and customer service.Good organizational skills, ability to work independently, ability to work under pressure, and able to handle confidential matters with discretion.What We Offer:This is a great opportunity to work in a supportive environment where you can help students achieve their educational goals while gaining experience in financial aid administration.Competitive salary and benefits package.Opportunities for professional development and growth.A collaborative and inclusive work environment.How to Apply:Interested candidates should submit their resume and cover letter to Kresha Wiest, CFO, at Kresha.Wiest@uj.edu.Review of applications will begin immediately and continue until the position is filled.The University of Jamestown is an AA/EO employer.Job Type:Full-time Pay:$20.00 - $25.00 per hour Benefits:401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Work Location:In person.